Customer Acceptance Manager - CAM Leader Backup

Position: Customer Acceptance Manager - CAM Leader Backup (all genders)
Location: Germany

Your missions

The Backup CAM Leader supports and substitutes the CAM Leader to ensure customer satisfaction during Power Plant system delivery and to maintain smooth, continuous CAM team operations. The role provides operational, technical, and customer-facing support and assumes full CAM Leader responsibilities in their absence. The Backup CAM Leader ensures compliance with contractual obligations, quality standards, airworthiness requirements, and operational performance targets.

Key Responsibilities Customer Relationship & Acceptance Support

• Act as a secondary interface between the customer, engine manufacturer, and internal departments.
• Support and, when delegated, lead customer reception activities during Power Plant delivery and buy-off phases.
• Prepare, organize, and participate in customer meetings (Production Meetings, TRMs, inspections, technical reviews).
• Record, monitor, and support closure of customer remarks in the QLB (Quality Logbook).
• Coordinate with internal departments and partners to resolve open QLB items.
• Ensure readiness for customer visits, including scheduling, documentation, and logistical preparation.
• Perform inspections and checks under customer delegation when authorized.

Work Package & Operational Support

• Assist in monitoring execution of work packages in terms of scope, cost, safety, quality, and delivery schedule.
• Track progress of corrective actions and validate conformity under CAM Leader guidance.
• Support documentation, reporting, and traceability in internal systems and databases.
• Coordinate material, tooling, and PPE needs with logistics and support teams.
• Support workforce planning and workload alignment.
• Identify deviations or risks and elevate to the CAM Leader when required.
• Contribute to continuous improvement initiatives and technical committees.

Team Support & Leadership

• Support day-to-day coordination of CAMs and act as deputy to the CAM Leader when required.
• Participate in daily SQCDPF meetings and weekly team meetings; lead meetings in the CAM Leader’s absence.
• Assist with planning activities (working hours, absences, holidays, resource allocation) using company IT tools.
• Promote compliance with safety, health, environmental, and FOD prevention rules.
• Support training follow-up and qualification tracking in coordination with Quality and CAM Leader.
• Act as a point of contact for team members when the CAM Leader is unavailable.
• Help maintain a positive team culture focused on safety, quality, and customer satisfaction.

Reporting & Communication

• Support preparation of reports to management regarding activity status, customer remarks, KPIs, and operational risks.
• Ensure follow-up and closure of action items from customer and internal meetings (NCRs, claims).
• Ensure clear communication between customers, production, design office, and management.

Your profile Education & Experience

• Bachelor’s degree in Aeronautical Engineering or equivalent.
• Military aviation background is an advantage.
• 8–15 years of experience in an aeronautical environment (manufacturing, maintenance, operations, or delivery).
• Experience in customer-facing roles and operational coordination.

Technical Competencies

• Solid knowledge of aircraft systems, structures, aerodynamics, flight mechanics, electrical systems, and cabin equipment.
• Understanding of aircraft production and delivery processes.
• Experience in CAM activities is a plus.
• Familiarity with OEM, authority, and airline procedures.
• Ability to read and interpret technical documentation and inspection records.
• Good IT skills; SAP knowledge is an advantage.

Soft Skills

• Strong communication and teamwork skills.
• Ability to support leadership decisions and act autonomously when required.
• Customer-oriented mindset.
• Ability to work under pressure and manage multiple priorities.
• High sense of responsibility, transparency, and reliability.

Languages

• Fluent technical English (mandatory).
• German and/or French are strong advantages.

Why join Derichebourg?

Elevate your career in a diverse and inclusive setting that celebrates differences. Join us and experience:

• Positive Work Environment: Immerse yourself in a good and pleasant atmosphere that values diversity, fostering creativity and…