Process & Standards Manager

Location: Holland, OH, United States

Job : 85866

Our elevators, escalators, and moving walks safely transport more than two billion of us up and down buildings and across transportation hubs every day. As part of the Schindler team, you’ll discover meaningful work that enhances quality of life for communities, and contribute to making places more accessible, inclusive, and sustainable for all. By joining us, you don’t just become part of our success story;

you help shape the future and continue our rich legacy that started back in 1874.

• Develop, refine, and maintain operational standards, work instructions, and quality procedures for elevator service operations.
• Ensure documentation is accurate, accessible, and aligned with service excellence strategies and compliance expectations.
• Facilitate adoption of new or updated processes through training, communication, and change management activities.

• Monitor process adherence and service performance through audits, field validations, and data analysis.
• Identify risks or gaps, recommend corrective actions, and follow through on resolution.
• Support compliance with internal standards, industry codes, and safety/technical requirements.

• Serve as a SAP functional expert for EI Service Operations processes, including master data integrity, workflow improvements, and enhancement requests.
• Partner with SIS and other departments to design, test, and deploy system changes, manage UATs, and train users.

Minimum Education

• Bachelor's degree in Business, Engineering, Information Systems, Finance, Economics, Applied Sciences, or related field.

Functional/Technical Expertise

• Business intelligence / data analytics
• Project management
• SAP
• Technical writing
• Problem solving

• Fully vested 401k match, up to 7% of total eligible compensation.
• Competitive Medical, Dental and Vision Plans (effective from first day of hire).
• 3 weeks’ vacation with increases over tenure, 7 sick days, 3 floating holidays, and 8 company observed holidays.
• Tuition Reimbursement – eligible after 6 months of service.
• Parental Leave – 100% base pay for 6 weeks within first year of a child’s birth or adoption.
• Broad development opportunities to advance professional and leadership growth.

• Safety:
  Uphold the highest safety standards for all.
• Integrity and Trust:
  Foster honest, ethical relationships.
• Create Value for the Customer:
  Deliver innovative, reliable solutions.
• Quality:
  Ensure excellence in every product and service.
• Commitment to People Development:
  Nurture our people, who are the heart of our success.

Discover more on our career website.

At Schindler Group we value inclusion and diversity, and practice equity to create equal opportunities for all. We endeavor that all qualified applicants will receive consideration for employment without regard to age, race, ethnic background, color, religious affiliation, union affiliation, gender, gender identity, sexual orientation, marital status, national origin, nationality, genetics and health, disability or veteran status.

Any unsolicited application from Recruitment Agencies is deemed to be rejected and does not constitute in any manner an offer from a Recruitment Agency.