Hybrid Life Insurance Solutions Center Rep

Solutions Center Representative #26-02316

Up to $19 per hour Grandview Heights, OH Hybrid

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Job Description

They are on your side! A leading Fortune 500 insurance and financial services company headquartered in Columbus;
Ohio is hiring. If you want to work for a company that provides a great culture, great opportunities, and a huge impact, apply to join our client's team!

Role:
Solutions Center Representative - Life Insurance
Pay Rate: $19 per hour, paid weekly
Location of Assignment: Hybrid - Grandview office (H building, 3rd floor)) And18700 North Hayden Road, Scottsdale, AZ 85255
Schedule:Monday – Friday, Flexible hours b/w 8:00a-8:00p EST
Target Start Date:11/09/2026, upon completion of new hire onboarding
Schedule:Monday – Friday, Flexible hours b/w 8:00AM-11:00PM EST
Training is a total of 5 weeks, Hybrid (2 days per week after training) and 3 from home).
Training weeks 1-1-4 is Monday-Friday 10:00-6:30. The fifth week requires flexibility in hours, Monday - Friday 8:00-8:00 EST. No time-off allowed from 11/09- 12/09
Schedule Flexibility
Post-training schedules may fall between approximately 8:00 AM and 8:00 PM EST, with some teams operating as late as 11:00 PM EST.
Rotational Saturdays may also be required, and contractor schedules can change.


* Candidate MUST have access to router. Client will provide an Ethernet cable.

Position Summary:
As a Solutions Center Representative, you'll deliver exceptional service to members, partners, and financial professionals. You'll understand high-level product/plan requirements in order to best handle inquiries, resolve account concerns, and educate customers on plan benefits, all while building strong relationships.

Key Responsibilities:

• Handle inbound calls from members, partners and financial professionals
• Interpret policy changes and provide expert guidance
• Maintain records and use insights to enhance customer relationships
• Ensure compliance with industry regulations and company policies
• Educate customers on financial implications, penalties, and plan benefits
• Strive for first-call resolution and collaborate with internal teams on escalated cases when needed
• Participate in career development and goal-setting sessions

• Education: Recent degree in finance, business, insurance, economics, or communications preferred
• Experience: 1+ year in customer service or sales
• Skills:
  • Knowledge of various insurance products and the sales process
  • Solid understanding of legal implications of certain product features in different states
  • Strong communication and problem-solving abilities
  • Computer proficiency