Front Desk, Entertainment & Gaming

Front Desk Job Description

Serves clients and visitors by greeting, welcoming, and directing them appropriately; helps keep appointments running on time; maintains office operations by receiving and distributing communications; maintaining supplies and equipment; maintaining facility appearance and cleanliness.

• Welcomes visitors and clients by greeting them, in person or on the telephone; answering or referring inquiries.
• Forwards information by receiving and distributing communications; collecting and mailing correspondence; copying information.
• Maintains safe and clean reception area and lobby, including restrooms, by complying with procedures, rules, and regulations.
• Maintains client accounts by recording accurate and up-to-date information, taking client payment when necessary; scheduling classes and appointments.
• Assists clients with retail merchandise; is knowledgeable of all retail products and information; manages retail sales.
• Maintains supplies by checking stock to determine inventory levels; anticipating requirements; verifying receipt; stocking items; delivering supplies to work stations.
• Prepares and tracks donations to non-profit organizations.
• Schedules, promotes and participates in special events, and keeps all client communications updated, and visibly posted in public areas of lobby.
• Complies with employment expectations; makes appropriate adjustments when requested by management, including evaluation feedback; upholds standards of all signed contracts.
• Contributes to team effort by accomplishing related results as needed.
• Updates job knowledge by participating in educational opportunities.

Perform other duties as assigned.

• Happy and professional disposition; hospitable and caring.
• Exceptional customer service focus: deliver quality experience, can handle pressure of customer escalations.
• Strong communication skills including telephone, verbal and written communication, and listening.
• Experience with computer scheduling software.
• Experience using spreadsheets and word processing software such as Microsoft Windows.
• Outstanding multi-tasking abilities: able to handle and coordinate multiple schedules; keep swim instructors and customers on time; answer phone lines; etc.
• Dependable and flexible schedule: will be required to work some evenings and weekends.
• Preferred qualifications:
  • Swim Lesson and/or competitive swimming experience: knowledge of the four basic strokes, teaching curriculum, and stroke progression.
  • CPR & First Aid Certified.

Front Desk staff are required to wear Safe Splash uniforms which include a Safe Splash t-shirt.

3–30 hours per week.

Commensurate with experience and skills.

• Great Pay
• Flexible Schedules
• Work/Life Balance