Collection Specialist

Location: Wilberforce
Posting Number 0801709 Classification Title Collection Specialist Working Title Department Cash Management Department Contact Email zruffingibson

Job Summary /Basic Function

JOB SUMMARY:

Responsible for contacting students with outstanding balances on their accounts, attempting to collect overdue payments through phone calls, emails, and other communication methods, while maintaining a student-centric approach to ensure timely debt resolution and minimizing negative impacts on their academic progress.

DUTIES AND RESPONSIBILITIES:

* Monitor and maintain up-to-date records for student accounts and reviewing accounts in arrears to ensure appropriate actions are taken

* Reach out to students with overdue accounts via phone, email, and mail to remind them of outstanding balances and encourage payment

* Work with students to establish manageable payment plans based on their financial situation.

* Track student account details, including payment history, outstanding balances, and any relevant notes regarding collection efforts.

* Negotiate settlements (in conjunction with the Controller) or explore alternative payment arrangements to resolve outstanding debts

* Ensure all collection activities comply with university policies and relevant regulations regarding student debt.

* Provide guidance and information to students regarding financial aid options, payment deadlines, and potential consequences of non-payment.

* Maintain accurate records of collection attempts and provide regular reports on outstanding debt levels to upper management

* Other Duties as Assigned

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES

* Ability to clearly explain financial situations to students and effectively communicate collection procedures in a professional manner.

* Identifying challenges related to student debt and finding creative solutions to resolve outstanding balances.

* Prioritizing student satisfaction while enforcing payment obligations

* Accurately inputting and managing student account information within relevant database systems

* Recognizing student financial difficulties and tailoring collection strategies accordingly.

Minimum Qualifications

MINIMUM QUALIFICATIONS:

* Associate or bachelor's degree in business, Accounting, or equivalent work experience

* Strong understanding of university policies related to student billing and financial aid

* Experience in customer service and two to five (2 to
5) years of experience in collections preferred
• Proficiency in Microsoft Office Suite and Banner

Preferred Qualifications Posting Date 03/27/2025 Closing Date Open Until Filled Yes Special Instructions to Applicants Position Category Staff - Monthly (Exempt) Budgeted Annual Salary Commensurate with experience