Credit Manager

At Millcraft, we"re more than a business, we"re a family. For over 100 years, we"ve been proud to serve the paper, packaging, and graphic arts industries, guided by our values of Family, Passion, Aspire, Responsible, and Deliver. We care deeply about our people, our customers, and our communities, and we believe in creating a place where you can grow, belong, and make a real difference.

Come join us and be part of something truly special.

At Millcraft, we"re more than a business, we"re a family. For over 100 years, we"ve been proud to serve the paper, packaging, and graphic arts industries, guided by our values of Family, Passion, Aspire, Responsible, and Deliver. We care deeply about our people, our customers, and our communities, and we believe in creating a place where you can grow, belong, and make a real difference.

Come join us and be part of something truly special.

We are looking for an experienced Credit Manager to lead our credit and accounts receivable functions. This position is responsible for managing customer credit risk, overseeing collections and accounts receivable activities, and providing leadership to the credit team. The Credit Manager works closely with Sales, Customer Experience, Operations, and Finance to support business growth while protecting the Company's assets.

Credit Administration

• Review and approve new customer accounts and credit limit requests.
• Evaluate customer financial statements, credit reports, trade references, and payment history.
• Monitor customer exposure and identify potential credit risks.
• Establish and maintain credit policies, procedures, and internal controls.
• Make recommendations regarding credit holds, credit limit increases, and other risk-mitigation actions.

Accounts Receivable & Collections

• Supervise collection activities and monitor aging performance.
• Assist with escalated collection matters and customer payment issues.
• Work with customers and internal departments to resolve disputes, deductions, and billing concerns.
• Ensure accounts receivable balances are collected in a timely manner.

Team Leadership

• Manage and develop the Credit Analyst and Credit & AR Specialist positions.
• Provide coaching, training, and performance feedback.
• Establish priorities, delegate responsibilities, and ensure workload is properly managed.
• Promote a culture of accountability, responsiveness, and customer service.

Process Improvement & Automation

• Identify opportunities to improve efficiency and reduce manual processes.
• Lead automation and workflow improvement initiatives within the credit department.
• Develop and maintain reporting that supports informed business decisions.
• Partner with Finance and IT on system enhancements and process improvements.

Cross-Functional Support

• Work closely with Sales leadership to balance customer needs with appropriate credit controls.
• Support month-end and year-end activities related to accounts receivable.
• Prepare and present credit-related metrics to management.
• Participate in special projects and strategic initiatives as needed.

• 7+ years of commercial credit, collections, accounts receivable, or related credit management experience.
• 3+ years of management or supervisory experience.
• Strong understanding of commercial credit analysis and risk assessment.
• Experience reviewing financial statements and credit reports.
• Excellent communication and relationship management skills.
• Strong organizational and prioritization skills.
• Demonstrated ability to manage multiple tasks and deadlines simultaneously.
• Advanced Microsoft Excel skills.

• Bachelor's degree in Finance, Accounting, Business Administration, or a related field.
• Experience with…