Medical Assistant; MA - Swanton Family Practice

Medical Assistant (MA) - Swanton Family Practice

Apply for the Medical Assistant (MA) - Swanton Family Practice role at Bon Secours Mercy Health
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We are dedicated to continually improving health care quality, safety, and cost effectiveness. Our clinics and clinicians are recognized for clinical and operational excellence.

• Understands and adheres to legal responsibilities and requirements within the Medical Assistant role.
• Identifies significant changes in patient condition through data collection and reports them to the provider.
• Troubleshoots issues and escalates problems to provider, direct supervisor, or appropriate internal resource.
• Demonstrates standards of excellence in care in all interactions, for both internal and external customers.
• Maintains clinical and administrative skills per departmental competency guidelines to meet patient care and daily operational needs.
• Shows patients to examination rooms and prepares them for the physician.
• Travels to other facilities for providers or adjusts hours to meet patient care needs as directed by the practice manager as needed.
• Maintains a safe and supportive environment by keeping work area, exam rooms, and equipment clean, orderly, and safe, ensuring availability and proper functioning of supplies and equipment.
• Assists patient and provider with virtual health visits, including setting up the visit, pre‑charting, ensuring patient preparedness, troubleshooting, obtaining chief complaint, health maintenance checks, medication review, and other relevant details.
• Documents in electronic medical records (EMR) accurately and appropriately.
• Manages in basket messages in the electronic health record (EHR) under provider's verbatim instructions.
• May perform front desk workflows (My Chart requests, patient registration, scheduling, phone triage, cash handling, and check‑in/check‑out).
• Follows up on orders, appointments, referrals, and follow‑up visits and collects co‑pays as needed.
• Ordering supplies appropriately, tracking referrals, labs and diagnostic tests, disposing of contaminated supplies, etc.

• Active Medical Assisting certification (CMA, RMA, CCMA, NHA, NRCMA, NCMA, NCCT) or Assessment‑Based Recognition in Order Entry (A ‑OE) if unable to obtain MA certification (not accepted in South Carolina).
• BLS Basic Life Support, American Heart Association (required at hire for certain locations; preferred elsewhere).

• High School/GED (required).
• Completion of an accredited Medical Assistant post‑secondary education program (preferred).
• In South Carolina: completion of an accredited medical assistant post‑secondary education program, a career and technical education health sciences program approved by the South Carolina Department of Education, a medical assisting program by the U.S. military, a U.S. Department of Labor approved Registered Apprenticeship program, or a training program delivered, in whole or in part, by a health care employer that aligns to a nationally accredited certification exam.

Completion of externship or clinical lab training (preferred).

• Record patients' medical history, vital statistics, or information such as test results in medical records.
• Interview patients to obtain medical information and measure vital signs, weight, and height.
• Prepare and administer medications as directed by a physician.
• Collect blood, tissue, or other laboratory specimens, log the specimens, and prepare them for testing.
• Provide authorized prescription and drug refill information for pharmacies as directed by provider.
• Explain treatment procedures, medications, diets, or physician's instructions to patients.
• Clean and sterilize instruments and dispose of contaminated supplies.
• Perform routine laboratory tests and sample analyses.
• Perform general office duties such as answering telephones, taking dictation, or completing insurance forms.
• Successfully complete skills or competency checklists to assist physicians in examination and treatment, including handing instruments, giving injections, removing sutures, and changing dressings.
• Strong oral and written communication skills.
• Ability to work…