Patient Service Representative- Ancillary Services

Patient Service Representative - Ancillary Services

3 days ago Be among the first 25 applicants

The Patient Service Representative is a key point of contact for patients and provides patients and guests with a positive customer service experience from start to finish during their visit.

Full Time / Benefits Eligible

• Primarily works at Westerville with potential to cover at Columbus and Reynoldsburg locations.

• Weekdays schedule at Westerville location

• Monday 7:30am – 4:30pm
• Tuesday 8:45am – 6:00pm
• Wednesday 8:45am – 6:00pm
• Thursday 7:30am – 4:30pm
• Friday 9:30am – 3:00pm

• Ensure patients have a positive experience during their visit, whether in‑person, telehealth and/or over the phone.
• Communicate regularly with clinical staff to ensure patients and office needs are met.
• Greet patients and complete established check‑in procedures upon arrival. Responsible for registration, including data entry of patient information and insurance verification.
• Collect copays, deductibles and/or outstanding balances.
• Check patients out, schedule follow‑up appointments and communicate necessary items at time of check‑out.
• Answer phone calls and email inquiries from patients and COPC administrative departments in a timely manner; direct or escalated inquiries when needed.
• Contact patients for appointment reminders or scheduling purposes.
• Complete clerical tasks including but not limited to distributing mail and reports, filing, scanning, scheduling, data input, managing electronic fax inbox and general support to all office personnel.
• Ensure confidentiality of patient data and stay up to date with HIPAA regulations.
• Work with patient portal with potential to rotate to the front office working check‑in and check‑out.

• Preferred: 1 year of administrative experience in a healthcare related setting.
• Required:
  
  High School diploma or GED; or at least six (6) months customer service or healthcare experience.
• Required:
  
  Valid Driver License and reliable transportation.

• Excellent interpersonal and verbal communication skills; as well as interpersonal relationship building abilities.
• Strong organizational and written communication skills.
• Ability to multi‑task, prioritize, manage time effectively and respond timely to patients and/or visitors.
• Strong knowledge of HIPAA guidelines and understanding of patient privacy and ability to demonstrate a high level of confidentiality.
• Ability to work independently and in a team environment; and able to lead by example.
• Excellent computer skills, knowledge of Microsoft programs, and understanding of Electronic Health Record (EHR systems).