Hospitality Operations Supervisor - Westfield Club

Hospitality Operations Supervisor – Westfield Country Club

The Hospitality Operations Supervisor oversees the Hospitality Operations team and is responsible for day‑to‑day supervision of the assigned corporate hospitality location (e.g., conference center, hotel, country club, and/or corporate dining). The role supports staff performance, ensures production of high‑quality service according to standard operating procedures and experience maps, manages the customer experience, and collaborates with leaders in other hospitality locations.

• Manages day‑to‑day operations of the assigned corporate hospitality location, serving as Manager on Duty for assigned shifts.
• Ensures exceptional guest experiences by monitoring service levels, addressing feedback promptly, and taking proactive measures to exceed expectations.
• Oversees a team of hospitality staff including food and beverage personnel, hotel personnel, and other operational roles, ensuring adherence to hospitality standards, policies, and procedures.
• Schedules staff based on anticipated operational needs, labor budget guidelines, and monitoring of actual labor hour costs.
• Plans and allocates resources effectively to meet operational needs, ensuring appropriate staffing levels, efficient shift scheduling, and seamless coordination between departments.
• Assists in managing inventory levels for food, beverage, and other operational supplies to avoid shortages and wastage while maintaining cost controls.
• Contributes to development and management of annual hospitality operations budgets, analyzing financial reports to identify opportunities for cost savings and revenue growth.
• Collaborates with other departments and hospitality leaders to ensure smooth interdepartmental coordination and cooperation, driving overall performance of the business unit.
• Complies with all OSHA and company safety/training/certification standards within required time frames, monitoring safety conditions for employees and guests.
• Owns accountability for talent management and navigation of employee‑related issues that impact morale and work environment, including hiring, succession planning, performance and compensation management, and employee development and coaching. Manages priorities and workload distribution and removes barriers that impede progress.

• 3–5 years of experience in hospitality operations or a related field.
• Bachelor’s degree in hospitality management or a related field, or commensurate experience.

• Collaborates
• Communicates Effectively
• Customer Focus
• Decision Quality
• Nimble Learning
• Builds Effective Teams
• Business Insight
• Develops Talent
• Directs Work
• Ensures Accountability
• Manages Complexity

• Facility Management
• Pool and Lifeguard Operations
• Event Planning
• Customer Service
• Inventory Management
• Team Management
• Strategic Planning
• Stakeholder Management
• Reporting and Analysis
• Safety and Compliance

This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.

Founded in 1848, Westfield is a global leader in property and casualty insurance, delivering superior risk insights and innovative solutions to customers through a diverse portfolio of insurance products. Westfield underwrites commercial, personal, surety, and specialty lines of coverage through a network of leading independent agents and brokers in the United States and specialty products through Lloyd’s of London Syndicate 1200.

As a mutual insurance company with more than 3,000 employees, Westfield has revenues in excess of $4 billion and more than $10 billion in assets.

United States:
All applicants receive consideration for employment without regard to race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, or status as a protected veteran.

United Kingdom:
Westfield is committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender re‑assignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.