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Front Desk Supervisor
Job in
Township of Independence, Washington County, Ohio, USA
Listed on 2026-10-14
Listing for:
Twin Tier Hospitality
Full Time
position Listed on 2026-10-14
Job specializations:
-
Hospitality / Hotel / Catering
Hotel Front Desk, Front Desk/Receptionist
Job Description & How to Apply Below
Basic Purpose
Supervise the desk clerks to ensure completion of essential duties necessary for an efficient Front Desk operations.
Essential Functions- Handle guest check‑ins and check‑outs efficiently and in a friendly and professional manner. (45%)
- Supervise desk clerks and workload during shift; complete shift check‑lists as specified. (20%)
- Run accurate room status reports in a timely manner and relay necessary information to affected department and individuals. (5%)
- Update daily group information; maintain and be familiar with future group files; monitor and prepare group requirements and relay necessary information. (5%)
- Print cashier report and verify balances; verify all banks and deposits accordingly. (5%)
- Monitor key control to maintain hotel security. (5%)
- Respond to guest questions regarding the hotel; know the layout of the hotel including all suites, parlors, meeting rooms and all outlets’ location and hours of operation. (5%)
- Maintain good working relationships and open lines of communication with all other departments.
- Train, cross‑train, and re‑train (when necessary) all Front Desk Personnel.
- Assist Front Desk and/or Front Office Manager when necessary.
Education
:
High school education or equivalent experience.
Experience
: 1–2 years supervisory experience in a hotel or other customer relations position.
- Type a minimum of 35 wpm. IBM data entry experience desirable.
- Ability to communicate in English. Second language desirable.
- Ability to achieve positive guest relations and maximize guest satisfaction.
- Ability to handle cash and credit transactions.
- Ability to enforce all company rules and SOPs.
- Supervisory skills.
No. of employees supervised: 3 to 4 employees.
Physical RequirementsNo lifting, bending, kneeling, climbing stairs, or driving required. Stationary position at the desk; standing 90% of the shift. Mobility to move to copier and computer room occasionally for reports (10% of shift).
HoursShift hours may vary: 6:30a.m. – 3:00p.m., 2:30p.m. – 11:00p.m., or as assigned.
TravelNone.
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