Front Desk Agent

We are seeking an enthusiastic Hotel Front Desk Attendant who will be the first point of contact for our guests, creating a positive and lasting impression. You will handle all aspects of a guest's stay, from check-in to check-out, while embodying our property’s vision, mission, and core values. Your multitasking skills and guest-focused mentality will be key to ensuring a seamless experience.

Compensation: $16 hourly

• Experience in hospitality or customer service is preferred but not required.
• Physical ability to stand, walk, and lift up to 25 pounds as needed.
• Proficiency in internet software, Microsoft Excel, Word, Outlook, and Power Point
• Strong customer service skills with a guest-focused approach.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Greet guests and patrons to find out their room needs as well as the reason for their visit and manage the registration process
• Take reservations in person, via email, or over the phone, including group bookings.
• Provide guests with information about hotel amenities, dining, and travel directions.
• Operate the hotel switchboard, answer inquiries, and transfer calls as needed.
• Handle guest check-ins, check-outs, and payment processing with accuracy.
• Coordinate with housekeeping and maintenance to address and resolve guest concerns promptly.