Area AV Manager

BASIC PURPOSE

Manage Audio Visual Banquet service operations to achieve customer satisfaction, quality service and compliance with corporate/franchiser policies and procedures while meeting/exceeding financial goals.

Position is responsible for long and short term planning and day-to-day operations of the AV Banquet section for all Cleveland hotels. Recommends policy and procedural changes. Implements and monitors the section’s budget and manages expenses within approved budget constraints.

• Analyze Banquet Event Orders, communicate effectively with customers, managers and associates to ensure that all room set‑ups, AV equipment, supplies and staffing meet/exceed customer’s expectations. (25%)
• Review all schedules, equipment, supplies and organize workflow to ensure a quality event to customers on a daily basis. (25%)
• Monitor and control Banquet budget (i.e., labor costs, beverage costs, supplies and equipment) and coordinate with event budgets to maximize revenue and minimize expenses while providing quality guest service. (15%)
• Implement company programs (TTH/Franchiser) and resolve daily, operational problems through consistent monitoring of AV Banquet operations to ensure compliance with safety and security regulations, LSOPs and SOPs and to ensure an optimal level of service, quality and hospitality. (20%)
• Supervise Human Resources in the AV Banquet area to retain and motivate associates; hire, train, develop, empower, coach and counsel, conduct performance and salary reviews, resolve problems, provide open communication vehicles, recommend discipline and termination as appropriate.

• Participate in all special projects, task forces and committees as requested. (5%)
• Other duties as assigned.

One to two years of post-high school education.

Two to three years in a related position with this company or other organization(s).

Requires advanced knowledge of the principles and practices within the catering, food and beverage and hospitality professions. This includes experiential knowledge for management of people, complex problems, efficient sales activities and food and beverage management.

Requires ability to investigate and analyze current activities and/or information involving readily available data and indicating logical conclusions and recommendations.

Ability to make occasional decisions which are generally guided by established policy and procedures.

Good oral communication skills. Second language preferred.

No. Of employees supervised: 25–50 employees.

Travel Required:

Minimal, as requested.

Hours

Required:

40–50 hours over a five day period. Days and times may vary based on need.

• Lifting/Pushing/Pulling/Carrying:
  Tables, chairs, boxes (50 lbs. max) occasionally.
• Bending/Kneeling:
  Taping down cords, skirting tables, picking up floor after function, occasionally.
• Mobility:
  Ability to service clients on moment’s notice, variable distances, 100%.
• Continuous Standing:
  Function observation, client site inspections (one hour min. to four hours max.).
• Climbing Stairs:
  Up to approx. 55 steps 3–5% of 10 hours.
• Driving:
  Distance varies (20% used for sales calls).
• Work Environment Inside: 70% of 10 hour day. Outside: 30% of 10 hour day. Temperature exposure:
  Extreme summer heat 95°F and above and winter cold.
• Hearing:
  Critical.
• Vision:
  Critical.
• Speech:
  Critical.
• Literacy:
  Critical.
• Chemicals/Agents:
  None used.
• Protective Clothing:
  None required.
• Equipment Operation:
  Computer, typewriter, telephone, calculator, facsimile and vacuum.
• Professional appearance and attitude.