Operations Manager

The Wave at Marblehead
Lakeside Marblehead, OH 43440, USA

The Operations Manager is the main point of contact and connection between Lark-managed Hospitality Assets and above-property supporting departments. This role helps the General Manager plan for the future of the business, supports appropriate hiring, training, and development of their team, and holds the General Manager accountable for financial performance and overall condition of the asset. The Operations Manager also supports communication with ownership, is knowledgeable about the property's financial performance and market forecast, travels to properties, interacts with staff, supports guest interactions, and exemplifies Lark's core values.

• Support the General Manager in overseeing all day-to-day hotel operations
• Serve as Manager on Duty and act as the lead decision-maker in the GM’s absence
• Maintain strong visibility throughout the property and provide hands-on operational support
• Ensure all departments are operating efficiently and delivering excellent guest service
• Assist with staffing, scheduling, onboarding, training, and coaching team members
• Help drive accountability, team morale, and a positive workplace culture
• Monitor guest satisfaction and proactively resolve guest concerns or service issues
• Ensure compliance with company standards, safety procedures, and operational policies

• Assist with front desk operations including guest check-in/check-out, reservations, and guest communication
• Support revenue optimization efforts by managing room inventory and rate awareness
• Provide leadership and support to front desk team members during high-volume periods
• Handle escalated guest situations with professionalism and urgency

• Assist in overseeing housekeeping operations to ensure cleanliness and brand standards are consistently met
• Conduct room inspections and support quality control initiatives
• Coordinate room readiness and communication between departments
• Assist with inventory management and supply ordering as needed

• Oversee the hotel’s preventative maintenance (PM) program for guest rooms and public spaces
• Perform and/or coordinate light maintenance and repair tasks throughout the property
• Troubleshoot basic maintenance issues including HVAC, plumbing, painting, and general upkeep
• Maintain organized maintenance logs, PM schedules, and work orders
• Identify and
  ** escalate
  * * larger repair needs to appropriate vendors or leadership
• Ensure the property remains clean, safe, and well-maintained at all times

• Oversee daily operations of the hotel pool team and pool bar areas to ensure a safe, clean, and enjoyable guest experience
• Support staffing, service standards, cleanliness, and operational readiness within all outdoor and recreational spaces
• Assist in coordinating and executing guest activations and programming for public spaces including the pool area, pickleball court, fitness center, and firepit/lounge areas
• Monitor guest engagement and overall atmosphere to ensure amenities remain welcoming, organized, and aligned with the hotel experience
• Coordinate with team members to maintain cleanliness, safety standards, and proper setup of all recreational and public areas
• Work closely with the hotel’s third-party restaurant partner to help ensure a seamless guest experience between hotel and restaurant operations
• Assist guests with restaurant-related inquiries including hours, menus, directions, and general information
• Answer calls related to restaurant reservations and support reservation coordination as needed
• Maintain strong communication and partnership with restaurant leadership regarding guest…