Front Desk Agent
Job in
Westerville, Delaware County, Ohio, 43082, USA
Listed on 2026-10-21
Listing for:
Fairfield Inn and Suites Polaris
Full Time
position Listed on 2026-10-21
Job specializations:
-
Hospitality / Hotel / Catering
Hotel Front Desk, Front Desk/Receptionist, Guest Services, Customer Service Rep
Job Description & How to Apply Below
Position: Front Desk Agent
Reports To: Front Desk Manager/Front Office Manager/Assistant General Manager
Essential Responsibilities:Responsibilities
- Perform all check-in and check-out tasks
- Manage online and phone reservations
- Inform customers about payment methods and verify their credit card data
- Register guests collecting necessary information (like contact details and exact dates of their stay)
- Welcome guests upon their arrival and assign rooms
- Provide information about our hotel, available rooms, rates and amenities
- Respond to clients’ complaints in a timely and professional manner
- Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
- Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
- Upsell additional facilities and services, when appropriate
- Maintain updated records of bookings and payments
- Work experience as a Hotel Front Desk Agent, Receptionist or similar role
- Experience with hotel reservations software, like StayPMS and Onity Key Solutions.
- Understanding of how travel planning websites operate, like Expedia, and Trip Advisor
- Customer service attitude
- Excellent communication and organizational skills
- Degree in hotel management is a plus
Standing for varying lengths of time while operating the computer with frequent stretching, talking, hearing, smiling.
To View & Apply for jobs on this site that accept applications from your location or country, tap the button below to make a Search.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
Search for further Jobs Here:
×