Director, Technology & Operations

Location:

13375 National Road SW, Etna, Ohio, 43068

Job Description:

Express Wash Concepts (EWC), established in 2018, is the parent company of five award-winning express tunnel car wash brands:
Moo Moo Express Car Wash, Flying Ace Express Car Wash, Clean Express Auto Wash, Green Clean Express Auto Wash, and Bee Clean Express Car Wash.

Our swift, top-tier, eco-friendly car washes and unwavering focus on exceptional customer service have positioned us prominently in the United States and beyond. Additionally, our leading community relations initiatives proudly contribute hundreds of thousands of dollars annually through EWC CARES, our outreach programs, encompassing both monetary donations and complimentary car washes.

Why Choose Express Wash Concepts? We're not just a car wash; we're a company committed to fast, eco-friendly services, exceptional customer care, and giving back to our communities, all while providing ample opportunities for personal and career growth. Join Express Wash Concepts in our mission to make a difference through the power of clean.

Discover the benefits of joining Express Wash Concepts Competitive wages:
Enjoy a compensation package reflecting your skills and dedication.

Discretionary year-end bonus:
Receive a year-end bonus based on exceptional performance.

Unlimited Wash Club Membership:
Keep your vehicle looking its best.

Paid vacation:
Take well-deserved breaks as outlined in our Employee Manual.

Health care benefits:
Medical, Vision, Dental, Company-Paid Life, Disability, Accident, Hospital Indemnity, Employee Assistance Program.

HSA contribution: $1,000/year (with qualifying plan).Secure future: 401k with up to 4% company match.

Educational reimbursement:
Up to $5,250 annually to support ongoing learning and development.

Essential duties and responsibilities

The Director, Recruiting Technology and Operations is responsible for the strategy, optimization, administration, and continuous improvement of Talent Acquisition at Express Wash Concepts: recruiting systems and AI tools, hiring workflows, vendor and budget ownership, compliance risk, and the reporting that measures how the funnel is performing. This role reports directly to the SVP, Human Resources, with no other Talent Acquisition leader in between, and partners closely with Regional Directors, HRIS, and IT to improve hiring efficiency, candidate experience, recruiting analytics, automation, and top-of-funnel performance across all six operating states.

The ideal candidate combines full ownership of a talent acquisition function, strategy, vendor management, compliance, and executive recruiting, with strong technical aptitude and hands-on administration of recruiting systems, AI-enabled screening, and scalable hiring infrastructure for a multi-site, hourly workforce.

Recruiting Technology & Systems Management Serve as the primary administrator and strategic owner of recruiting technology platforms, including ATS, scheduling, onboarding and AI tools such as Paradox and Classet.

Configure and optimize recruiting workflows, automations, integrations, templates and dashboards.

Lead system enhancements, testing, upgrades, implementations, and vendor management activities including closely managing the Paradox and Classet vendor relationships.

Partner with HRIS and IT to ensure data integrity, security, and seamless integrations between recruiting and HR systems.

Troubleshoot system issues and provide technical support to recruiters, Regional Directors and hiring managers.

Recruiting Process Optimization Evaluate and redesign recruiting workflows to improve speed, quality, scalability, and user experience.

Identify automation opportunities that reduce administrative burden and increase recruiter productivity.

Develop scalable hiring infrastructure to support rapid growth and high-volume recruiting needs.

AI & Innovation Strategy Research, evaluate, and implement emerging recruiting technologies and AI-enabled solutions.

Lead initiatives related to sourcing automation and screening optimization.

Monitor industry trends and recommend technology enhancements that improve recruiting outcomes and operational efficiency.

Establish governance and best practices for responsible AI use within recruiting operations, including documentation of screening logic and audit trails.

Talent Acquisition Operations & Field Partnership Own recruiting process standards, SOPs, and reporting requirements that field recruiters operate under. Field recruiters report administratively to…