IT Support Analyst

Join to apply for the IT Support Analyst role at Rocky Brands, Inc.

Rocky Brands is a leading designer, manufacturer and marketer of premium quality footwear and apparel marketed under a portfolio of well recognized brand names. Our brands have a rich history of representing high quality, comfortable, functional, and durable footwear. Our products are organized around six target markets: outdoor, work, duty, commercial military, military, and western. As part of our strategy of outfitting consumers from head-to-toe, we market complementary branded apparel and accessories that we believe leverage the strength and positioning of each of our brands.

• Administer end-user workstations and support end-user activities (Windows/Mac)
• Enter, track, resolve, triage, and elevate incidents entered into company ITSM solution when reported
• Onboard/Offboard users
• Maintain confidentiality regarding information being processed, stored, or accessed by the end-users on the network
• Investigate user problems, identify source, determine possible solutions, test, and implement solutions
• Act as second‑level support for IT Support Technicians
• Produce and support virtual meetings
• Perform off‑site hardware upgrades when applicable
• Perform software and application installations and upgrades
• Create and upkeep IT knowledge base articles
• Troubleshoot networks, systems, and applications to identify and correct malfunctions and other operational issues
• On‑call rotation
• Mobility maintenance
• Equipment tracking
• Skill in organizing resources and establishing priorities
• Excellent verbal and written communication skills
• Ability to learn and support new systems and applications

• High School Diploma or equivalent required. Associate’s degree from a two‑year college or technical school in a related field preferred.
• A minimum of two (2) years of professional experience in an Information Technology support role.
• Information Technology skills, including Microsoft Office, Windows, Mac, TCP/IP and VPN.
• Ability to communicate technical information to non‑technical personnel.
• Must be self‑driven.
• Physical Requirements:
  
  Normal, corrective vision range; ability to see color and distinguish letters, numbers and symbols. Frequently required to sit, stand, walk, talk, hear, bend, crawl and reach. Ability to reach with hands and arms. Occasionally lift and/or move up to 50 pounds.

• Entry level

• Full‑time

• Information Technology

• Retail Apparel and Fashion