Desktop Support Technician

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Compucom Staffing is looking for a Desktop Support Technician to join their team onsite in Peebles, OH and provide end‑user support.

Seniority level: Mid‑Senior |
Employment type: Full‑time |
Job function: Information Technology

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• Repair, test, image, and clean PCs, laptops, monitors, printers, and other related hardware
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• Maintain, analyze, and troubleshoot software and computer peripherals; configure and add all hardware
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• Perform install, move, add, and change tasks, including large IMAC events for client printer migration and PC refreshes
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• Ensure that all tickets requiring follow‑up work or calls receive appropriate attention
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• Assist with installations, configurations, upgrades, patches, and maintenance activities of server equipment
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• Perform backup, recovery, and security procedures both planned and emergencies
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• Follow established procedures to detect, diagnose, and accurately report outages of critical site applications
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• Assist with diagnosis of network hardware and performance problems
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• Perform approved installation, configuration, and maintenance of physical network
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• Conduct network system administration tasks both planned and during emergencies
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• Provide face‑to‑face technical support to end users at the customer’s site
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• Back up and burn end user data
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• Assist in developing and documenting improvements to current processes
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• Assist coworkers in resolving end users’ technical issues across the program
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• Support Site Leader in executing established processes and escalations
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• Minimum 3+ years of experience supporting PC hardware and software; supportive of limited server and network equipment
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• Experience with asset management
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• Confident, positive attitude to deliver excellent customer experience
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• High energy and ability to thrive in a fast‑paced environment
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• Deep understanding of diagnosing, troubleshooting, and replacing PC/laptop internal components (motherboard, hard drives, RAM, CPU) and PC software issues (Windows BSOD, Outlook, network printer connections)
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• Experience or strong understanding of enterprise technologies (Office 365, Win
  10 Pro, imaging, ticketing systems)
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• Experience with applications related to engineering, manufacturing, and logistics is a plus
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• Strong understanding and work experience with server and network support within an enterprise; hands‑on support expected
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• Ability to work with strong personalities and deescalate tense users
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• Independent work style and reliability in attending scheduled hours
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• Proactive mindset given limited site IT leadership
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• Ability to handle multiple projects simultaneously
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• Experience working in an enterprise environment
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• Physical ability to lift up to 40 lbs, bend, crawl, climb, and stand/walk for extended periods while visiting customers’ work areas
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• Service Now experience is a plus (not required)
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• Experience with Windows 10 and Mac OS is a plus
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The rate for this position is between $18.00 and $26.40 per hour. Factors that may affect starting pay include geography/market, skills, education, experience, and other qualifications of the successful candidate.

The company offers a comprehensive benefit package, including medical, dental, vision, life, AD&D, disability plans, Employee Assistance Program, paid holidays (up to 6 days annually), paid time off (minimum 10 days annually), paid parental leave (minimum 10 days annually), 401(k), and FSA/HSA pre‑tax benefits, subject to eligibility requirements.

W2 only, no Corp to Corp. We are unable to sponsor H-1B visas at this time.

Compucom Staffing™, a division of Compu Com® Systems, Inc., is an Equal Opportunity Employer. For more information, visit