Technical Support Representative

Tasks We power the people who power the Internet.

Like tech, entrepreneurship, and working on a multinational team? You’ll feel at home at IONOS.

With over 8 million customer contracts,
IONOS is one of the world’s leading web hosting and cloud providers. Our products help businesses establish their web presence, grow their online reach, and scale their IT and cloud operations. IONOS carries a wide range of product portfolios ranging from domains and classic websites to full featured cloud servers and online marketing tools. IONOS Philippines, located in one of the premier business hubs in Metro Cebu, is a captive site and has been in operations for 15 years, employing over 400 employees.

Enthusiastic people with a passion for troubleshooting, support, technology, and sales – who want to help creators, local businesses, organizations find more success online.

• At least 2nd year College Level or Graduate of any 2-year course

• At least 6 months sales/customer service experience is an advantage

• Knowledge in Website Development, Web hosting and Wordpress is an advantage

• Content Management System is an advantage

• Basic email knowledge and troubleshooting is an advantage

• Excellent English Communication Skills

• Ability to remain calm and professional in all circumstances

• Highly Motivated and Target Driven

• Willing to work on shifting schedules

• Solutions-oriented

• Competitive salary + bonuses + unlimited commission

• Generous paid time off

• Healthcare and Life Insurance coverage on day 1

• Above industry standard company and statutory benefits

• Monthly and Quarterly Engagement Activities

• Work-Life Balance

• Training and Development