Information Technology Support Specialist

We’re seeking a motivated, hands‑on IT professional to join our growing Information Technology team. As part of a small IT department supporting a manufacturing environment, you’ll work directly with the IT Manager to maintain and improve the company’s technology infrastructure. This position blends help‑desk support, network and systems administration, and hardware/software maintenance responsibilities.

This is an ideal role for a mid‑level technician who enjoys variety, problem‑solving, and being involved in all aspects of IT — from end‑user support to network configuration and project implementation.

• User Support:
  • Provide Tier 1–2 support for users across all departments.
  • Troubleshoot hardware, software, printer, and connectivity issues.
  • Set up and configure PCs, laptops, mobile devices, and user accounts.
  • Assist with onboarding/offboarding and user training.
• Network & System Support:
  • Help manage switches, access points, and VLAN configurations
  • Support network monitoring, backups, and disaster recovery testing.
  • Maintain Active Directory, file shares, and Office 365 accounts.
  • Assist with server maintenance, patching, and routine upgrades.
  • Support VPN access and remote connectivity setups.
• Cyber Security & Documentation:
  • Assist with implementing security best practices, updates, and monitoring tools.
  • Help manage antivirus, MFA, and endpoint protection systems.
  • Maintain IT documentation, network diagrams, and asset inventories.
• Project Support:
  • Work with the IT Manager to roll out system upgrades, network expansions, or new equipment.
  • Support ERP, CAD, and production software systems (e.g., SAP Business One, Solid Works PDM).
  • Collaborate with vendors and contractors when needed.

Education:

• Associate's or Bachelor's degree in IT, Networking, or related field or equivalent work experience.

Experience:

• 2‑5 years of experience in an IT support or systems/network technician role.

Technical

Skills:

• Proficiency with Windows OS, Microsoft 365, and Active Directory.
• Strong troubleshooting skills for hardware, software, and network issues.
• Familiarity with network devices (routers, switches, firewalls, APs).
• Experience with VPN’s, file servers, and backup solutions.
• Knowledge of Power Shell or scripting is a plus.

Preferred:

• Experience with manufacturing systems and ERP software (e.g., SAP Business One).
• Familiarity with networking, Windows Server, and virtualization platforms (VMware or Hyper‑V).
• Understanding of cybersecurity frameworks.

Soft Skills:

• Strong initiative and ability to work independently while collaborating closely with IT leadership.
• Excellent communication and interpersonal skills.
• Organized, detail‑oriented, and able to juggle multiple priorities effectively.

Mid‑Senior level

Full‑time

Information Technology

Farming