Server Support Representative

Tasks Who we’re looking for

Enthusiastic people with a passion for troubleshooting, support, technology, and sales – who want to help creators, local businesses, organizations find more success online.

• Main contact of customers for IONOS Support
• Improve weekly and monthly performance based on feedback from the Market Head of Server Operations.
• Proactively inform and report to the supervisor for support related issues
• Recommend solutions to customer issues and concerns
• Attend coaching sessions and participate in organizational activities
• Interact with team members and other departments within the company
• To be customer service oriented and to ensure customer satisfaction
• Continuous pro‑active effort towards improving customer satisfaction and our internal procedures.

• At least 2nd year College Level or Graduate of an IT or Computer Science course
• At least 6 months sales/customer service and/or technical support experience
• Knowledge in PHP, Web hosting and Wordpress Content Management System is an advantage
• Knowledge in basic email client set‑up is an advantage
• Excellent English Communication Skills
• Ability to remain calm and professional in all circumstances
• Highly Motivated and Target Driven
• Willing to work on shifting schedules
• Solutions‑oriented