IT Helpdesk Support Specialist

IT Helpdesk Support Specialist at Globe Food Equipment Company

Join to apply for the IT Helpdesk Support Specialist role at Globe Food Equipment Company.

Globe Food Equipment/Varimixer USA, located in Dayton, OH, is a subsidiary of The Middleby Corporation (MIDD) and a leading manufacturer of food service equipment for restaurants, schools, healthcare facilities, supermarkets, and more on a worldwide basis.

Globe Food Equipment has an exciting opportunity for an IT Helpdesk Support Specialist to join our team in Moraine, OH!

• Manage the IT ticket system, providing timely first-level support to all employees.
• Set up and configure computers, tablets, phones, and peripheral equipment, ensuring proper installation of operating systems and software.
• Maintain and provide user support for audio-visual equipment, including projectors, televisions, and conference phones.
• Set up and maintain printers, copiers, scanners, and other peripheral equipment.
• Provide phone system support, including configuration changes such as call routing and setting up announcements.
• Conduct basic computer and software training for employees.
• Assist with monitoring systems, interfaces, business processes, and back‑ups.
• Participate in and complete IT projects as assigned, collaborating with team members to meet project goals and timelines.
• Monitor and enforce compliance with corporate IT policies and standards to ensure all technology and data practices align with organizational requirements.
• Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking best practices; participating in professional societies.
• Occasionally be required to work after hours/on weekends and holidays if required/as needed.
• Other duties assigned by supervisor as required.

• BS in a related field or equivalent experience.
• 1 to 2 years of experience in an IT help desk or similar function.
• Demonstrated advanced knowledge of Windows 11 operating system.
• Demonstrated advanced knowledge of Office Applications (Word, Excel, PowerPoint, Outlook, etc.).
• Demonstrated practical hardware and network troubleshooting skills.
• Active Directory, Office 365, SharePoint, Windows Server, VMWare knowledge is a plus.
• Ability to work under pressure with multiple competing deadlines and priorities.
• Excellent verbal communication skills and professional conduct.
• Ability to follow written guidelines and instructions required.

Globe Food Equipment/Varimixer USA
is an Equal Employment Opportunity (EOE/M/F/Vets/Disabled) employer and welcomes all qualified applicants.

Associate

Full‑time

Information Technology

Machinery Manufacturing

• Medical insurance
• Vision insurance
• 401(k)

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