Demonstrator & Trainer - OverDrive; Req

Demonstrator & Trainer – Over Drive (Job Req #)

Join to apply for the Demonstrator & Trainer – Over Drive (Job Req #) role at Ross Video.

The Demonstration Artist and Training Specialist is responsible for performing training of Ross products, solutions, and integration at client locations in the EMEA Region. The position requires above‑average knowledge of Ross Over Drive, Switchers, and control‑room workflow. This front‑line individual manages customer expectations, completes required documentation, provides end‑user operational training, and ensures the integrity of the training experience. The key individual works closely with Sales and the Demonstration Artist Team to ensure delivery of the Ross Superior Customer Experience.

Who you report to:
Manager, Demo & Training Solutions – EMEA.

Ross offers competitive salaries, comprehensive health plans, and several perks to help you perform at your best. Perks include flexible hours, generous paid time off, a fitness/wellness allowance, an employee share‑ownership program, development support, and a ton of fun social activities and events! You will be part of the Ross Video family and enjoy an energizing environment.

• Perform on‑site, off‑site, online/remote customer demonstrations.
• Assist the Over Drive/Switcher teams with content creation, organisation, and technical execution of major trade shows throughout the year.
• Ensure operational and technical integrity of both the demo and training experience and offer effective solutions for areas of improvement in house and online.
• Set up demo equipment, assist with set‑up and prepare/test gear prior to demos.
• Advise the Sales and Product Management groups regarding current industry trends and customer feedback.
• Maintain above‑average knowledge of all Over Drive/Switcher features for demonstration.
• Develop demonstration techniques, methods, and materials for use by other demo staff.

• Perform on‑site, off‑site, and online/remote customer training.
• Maintain training equipment, assist with set‑up and prepare/test gear prior to training sessions.
• Assist in the development of Switcher customer training methods, materials, and techniques.
• Provide feedback to Switcher Product Management on product operation, features and roadmap.
• Participate in the review process for upcoming software feature lists.
• Champion customer needs, notably operational features, roll‑out and training methods as well as future feature requirements.
• Actively participate in Ross’ user forums, lead key discussions, and assist Switcher users.

• Possible heavy lifting of moving equipment.
• Lifting up to 50 lbs, reaching, bending, stooping, cabling, etc.
• Home‑based or Customer Site.
• Travel is required to a customer site, or another Ross office.
• Possibility of working at trade shows, including NAB or IBC.
• A maximum of 80% travel is possible.
• Must have a valid passport and driver’s license.
• Fluent in French and English.

• Minimum of 5 years’ experience in training.
• Previous experience working with automation/switchers at a programming level – ability to code and build a show, custom controls, etc.
• Excellent communication and presentation skills.
• In‑depth knowledge of gallery workflows, production, customer needs and applications.
• Experience in the selling and marketing process for broadcast equipment.
• Knowledge of Ross Video products and willingness to learn how to demonstrate and train, notably Switchers.
• Organised and highly detail‑oriented.
• Ability to problem‑solve and troubleshoot.
• Ability to work under pressure and adapt to changing environments.
• Strong interpersonal and observational skills.
• Self‑starter, quick learner, and able to work under minimal supervision.
• Approachable, patient, calm, with a desire to help others learn new objectives.
• Ability to mitigate risk.
• High initiative and well‑developed analytical skills.
• Must work well within a team as well as independently.

At Ross, we embrace diversity, and we want you to bring your authentic self to work. We are committed to building a team that includes a variety of backgrounds, perspectives, and skills. Inclusivity drives innovation and creativity, and that’s something we’re passionate about at Ross! We believe everyone should be able to enjoy a rewarding career at Ross, regardless of race, colour, religion, sexual orientation, gender, gender identity or expression, marital status, age, veteran status, physical or mental disability.

If a disability means that you need any additional support during the recruitment process, please contact Talent Acquisition and we will make all reasonable efforts to accommodate your request.

Mid‑Senior level

Full‑time

Education and Training

Broadcast Media Production and Distribution