Computer User Support Technician Security Clearance

Position: Computer User Support Technician with Security Clearance
Location: Piketon

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- Description The Digital Modernization Sector is seeking a Computer User Support Technician to provide end-user support for the infrastructure and remediation contractors at the Portsmouth site. Performs as part of a dedicated and customer-focused IT team to ensure that all end user needs are met. The position provides a range of IT services, including various Tier I and II support services to end users, Windows workstation engineering and maintenance, managed print services, IT Service Management (ITSM), Help Desk support services, and others.

Responsibilities include:

* Provides break-fix support of existing/new hardware, software, and system initiatives directly to end-users

* Responsible for providing direct user support for standard desktop utilities and business applications

* Serves as a helpdesk contact for the site IT services

* Performs day-to-day IT maintenance and operational activities including desktop support

* Informs IT system administrators of problems to be resolved and coordinates the resolution between the service administrator and the functional users

* Installs, upgrades, maintains, and modifies desktop software including operating systems, office suites and other business productivity applications and functional applications

* Supports efforts to maintain desktop software and hardware inventories

* Maintains related documentation and technical information

* Demonstrates a personal commitment to safety and quality

* Able to lift/move up to 10lbs
* Documents issues and progress in ticketing system (Track-it!)

* Identifies, researches, and resolves technical problems for users, IT staff, and operational specialists

* Escalates more complex problems to more senior technicians and higher tiered support (hardware and software technologists)

* Deployment and retrieval of devices to end users, including a brief tutorial to familiarize the user with the device

* Assesses user needs through remote utilities. Recommends hardware and software to end users

* Familiar with standard concepts, practices, and procedures

* Relies on experience and judgment to plan and accomplish goals

* Accomplishes all tasks as appropriately assigned or requested

REQUIRED SKILLS AND QUALIFICATIONS:

* Must be able to obtain and maintain a U.S. Department of Energy (DOE) security clearance at an L level

* Typically requires high school diploma and 4-6 years of prior relevant experience

* Knowledge of PC and desktop hardware; experience in a Windows environment provisioning, deploying, troubleshooting, and resolving any hardware, software, or other technical issues

* Knowledge in Windows 11 image/platforms

* Strong, demonstrated customer service orientation

* Proven analytical and problem-solving abilities to mitigate end user down time

* Ability to effectively prioritize and execute tasks in a high-pressure environment

* Good written, oral, and interpersonal communication skills
DESIRED SKILLS AND

QUALIFICATIONS:

* DOE site experience strongly preferred

* Ability to acquire a U.S. Department of Energy (DOE) ‘L’ Security Clearance

* Related industry-recognized certifications such as CompTIA A+ preferred.

* Working technical knowledge of current protocols, operating systems, and standards

* Ability to conduct research into PC and software issues and products as required
Come break things (in a good way). Then build them smarter. We're the tech company everyone calls when things get weird. We don’t wear capes (they’re a safety hazard), but we do solve high-stakes problems with code, caffeine, and a healthy disregard for “how it’s always been done.” Original Posting:
December 30, 2025 For U.S. Positions:
While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above. Pay Range:
Pay Range $45,500.00 - $82,250.00 The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education,…