Sr Manager - Digital Operations

Job Description Summary Responsible for operational delivery and support of next generation solutions for how customers receive Digital Technology support at the Peebles site.

• Lead a team of employees focused across the digital operations space to include infrastructure, end user support, network, etc.
• Design, develop, implement and support the use of technology with geographically distributed infrastructure systems.
• Provide management of the tactical Digital Technology plans to ensure they meet current needs and are responsive to the future needs.
• Maintain the integrity of the systems with applying security best practices.
• Manage global IT assets including software licenses and hardware full lifecycle management.
• Develop and manage adherence to departmental Change Management and Service Level Agreements (SLAs).
• Define, develop, maintain, and test Standard Operating Procedures (SOPs) for all operational processes.
• Participate in budgeting process and manage IT Infrastructure related projects and investments.
• Identify and respond to professional growth needs for all team members and ensure they have the proper training to execute team deliverables.
• Foster a work culture at all levels that is positive, collaborative, respectful, innovative, dynamic, with high integrity, and capable of driving positive change over sustained periods of time.

• Bachelor’s degree from accredited university or college with minimum of 6 years of professional experience OR Associates degree with minimum of 9 years of professional experience OR High School Diploma with minimum of 11 years of professional experience Minimum 3 years of professional experience in Distinct Area of Work (DAW) or IT
  
  Note:
  
  Military experience is equivalent to professional experience

• Hands-on experience in 24x7x365 technical operations
• Experienced in design, performance, availability and scalability of the infrastructure
• Demonstrated understanding of Lean Six Sigma principles (e.g., Green belt certified)

• Knowledge of business and financial principles and practices
• Demonstrated ability to manage team/product operations within own budget
• Demonstrated ability to drive projects based on business strategies and customer requirements
• Demonstrated customer focus – manages technical issues in complex, difficult, or stressful situations; evaluates decisions through the eyes of the customer; builds strong customer relationships and creates processes with customer viewpoint Skilled in breaking down problems, documenting problem statements and estimating efforts

• Experience providing feedback on performance toward goals
• Experience coaching, mentoring, and developing team members
• Ability to proactively identify and remove obstacles or barriers on behalf of the team
• Ability to take ownership of projects and deliver while mentoring and helping team Demonstrated experience influencing across a complex, global matrix organization

• Strong analytical, project management, and organizational skills
• Strong oral and written communication skills
• Ability to work under tight deadlines and to prioritize under pressure
• Change oriented – Proven track record of initiating and driving process improvements; supports and drives change, and confronts difficult circumstances in creative ways

This role requires access to U.S. export-controlled information. Therefore, employment will be contingent upon the ability to prove that you meet the status of a U.S. Person as one of the following: U.S. lawful permanent resident, U.S. Citizen, have been granted asylee or refugee status (i.e., a protected individual under the Immigration and Naturalization Act, 8 U.S.C.…