Provisioning & Asset Management Specialist

Description

JOB TITLE:

Provisioning & Asset Management Specialist

The Provisioning & Asset Management Specialist is responsible for the provisioning of network and voice equipment — including routers, switches, LTE gateways, voice gateways, and HPBX endpoints — and for the tracking, warehousing, and lifecycle management of that equipment through its full lifecycle. The role receives equipment and provisioning requests via ticketing system from Support, Order Admin, and Service Delivery Network Engineers, and executes those requests based on the specifications provided.

This position reports to the Supervisor, Warehouse Operations.

There are no direct reports to this position.

This position regularly supports:
Support, Order Admin, and Service Delivery Network Engineering teams.

Work Arrangement:
On-site.

• Provision routers, switches, LTE gateways, voice gateways, and HPBX endpoints per specifications received via ticket from Support, Order Admin, and Service Delivery Network Engineering teams.
• Validate device configurations against ticket requirements prior to deployment or shipment.
• Maintain provisioning documentation and standard configuration templates.
• Escalate incomplete or ambiguous ticket requests back to the originating requester for clarification.

• Receive, inspect, and log incoming equipment shipments.
• Assign and track equipment by serial number/asset tag across inventory locations, customer accounts, and deployment status.
• Maintain accurate real-time inventory records across the equipment lifecycle — receiving, staging, deployment, return, and retirement.
• Perform periodic inventory audits and reconciliations.
• Prepare, package, and ship equipment to field locations or customers.
• Process returns and RMAs, including vendor coordination for defective equipment.
• Maintain organized, labeled warehouse and staging areas.

• Track software, maintenance, and subscription renewals.
• Coordinate renewals with vendors and stakeholders.
• Maintain renewal calendars and records.

• Receive provisioning and equipment requests via the ticketing system from Support, Order Admin, and Service Delivery Network Engineers.
• Prioritize and process tickets according to SLA/turnaround targets.
• Update ticket status and close out completed requests with confirmation details (serial numbers, configuration notes, ship tracking, etc.).

• Inventory Accuracy: 98%+
• Provisioning Accuracy: 98%+
• Shipping Accuracy: 99%+
• Ticket SLA Compliance: 95%+

• High school diploma or GED – required
• 2+ years of experience in telecom, IT operations, provisioning, logistics, or inventory management. – required
• Comfort working from a ticketing system and following documented configuration specs. – required
• Strong organizational and documentation skills. – required
• Forklift certification - required; must be obtained within 6 months of employment.
• Working knowledge of routers, switches, LTE gateways, voice/SIP gateway devices, and HPBX endpoints. – highly preferred

• Agile – Embraces change; adaptable and flexible; sense of urgency;
• Innovative – Uses critical thinking;
  Creativity;
  Continuous learning;
  Challenges the status quo;
• Customer Focused – External/Internal;
  Creates the exceptional customer experience; demonstrates a sales and service mentality;
• Collaborative – Teamwork, Proactive knowledge sharing, Constructive Conflict;
• Accountable – See it, Own it, Solve it, Do it;
  Hold each other accountable.

• Deliver Results – Strategic planning and execution;
  Makes decisions in the best interest of the Company;
  Knows and responds to the business climate;
  Manages ambiguity
• Displays…