Database Engineer

Position: Staff Database Engineer
Location: Toronto

Company Description It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, Service Now is the AI control tower for business reinvention.

Our Service Now AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500 work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

Job Description

Job Description

Please note:

Due to Government of Canada regulatory requirements, this position requires the successful completion of a Government of Canada Reliability Status screening as a condition of employment. The screening process requires 5 years of verifiable background history. This includes identity verification, education verification, a criminal record check, and a credit check. Candidates must be eligible to obtain and maintain Reliability Status, which generally requires Canadian citizenship or Canadian permanent resident status.  

Employment is contingent upon successful completion and maintenance of the required screening.

Our SWAT (Software Action Team) ensures the production stability of our customer application(s) and infrastructure services from an operations perspective. Our engineers are responsible for production stability and "champions at all service levels” and act as the last level of support for our customers (internal and external).
The ideal candidate for this position is a software engineer with a strong background in database technologies, performance analysis, and strong troubleshooting skills. The candidate must have a passion for chasing issues of complex systems running under dynamic, real-world loads. You will work in a fast-paced, innovative environment that allows direct influence on the organization and all our customers. In this role you will support the infrastructure by learning the platform from end to end.

What you get to do in this role:

Become an SME in production database troubleshooting, Service Now instance performance issues and Linux performance analysis on prem and on Hyperscaler Own complex incident RCA across multi-tenant PostgreSQL/MariaDB fleets at scale

Develop observability and automation to prevent recurrence of critical issues

Influence infrastructure decisions that shape our multi-tenant cloud platform

Mentor and collaborate with engineers across operations, support, and develop men

Strong experience with performance and stress testing tools and approaches for driving realistic customer simulations5+ years of database management and performance tuning  5+ years of experience supporting or testing large scale web-based distributed applications on containers such as Apache/Tomcat, JBoss, Web Logic, and Web Sphere in a Unix environment3+ years of experience developing on a SaaS, PaaS, or Cloud Infrastructure product/solution

Proven experience with concurrency, multithreading, and distributed system architectures

Unix skills: including development, navigation, file manipulation, permissions, searching/finding files and text contents, and administrative actions

Strong problem-solving and analytical skills with an aptitude for learning new technologiesdeveloping and deploying mission critical software

Bachelor's degree in Computer Science or Information Systems or equivalent technical discipline, or similar work experience.

Eagerness to learn everything about the Service Now Platform Qualifications To  be successful in this role you have:

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
6+ years of experience on multiple relational databases (especially on Postgres database)
The database experience should include but not limited to MVCC, transaction management, vacuum mechanics, database and query performance tuning, buffer management, WAL architecture, backup/restore etc.

Desired skills:

Scripting: basic shell scripting, Python, Java script, Ansible Formal experience on a Dev Ops(Kubernetes and CICD pipeline) or Performance or support team supporting a Web-Based…