CIAM Operations Lead​/Site Reliability Engineering; SRE) Lead

Position: CIAM Operations Lead / Site Reliability Engineering (SRE) Lead
Location: Toronto

Final date to receive applications:10/30/2026

Address:4100 Gordon Baker Road Job Family Group:

Technology The CIAM Operations Lead / SRE Lead is responsible for ensuring the reliability, availability, security, scalability, and operational excellence of Customer Identity and Access Management (CIAM) platforms. The role leads day-to-day operations, production support, automation initiatives, platform modernization efforts, and Site Reliability Engineering practices across critical identity services supporting customer authentication, authorization, MFA, SSO, consent management, and digital onboarding journeys.

This individual will be responsible for platform stability, incident management, observability, infrastructure lifecycle management, security compliance, and continuous service improvement while partnering closely with Development, Security, Infrastructure, Architecture, and Business stakeholders. Responsibilities align closely with CIAM Engineering & Operations activities such as infrastructure management, deployments, vulnerability remediation, monitoring, and 24x7 operational support.

Key Responsibilities Site Reliability & Service Ownership Own the operational health, availability, performance, and resilience of CIAM platforms.

Define and maintain SLIs, SLOs, and error budgets for critical customer identity services.

Drive adoption of SRE practices, reliability engineering standards, and operational excellence principles.

Lead capacity planning, performance tuning, and resiliency testing.

Ensure high availability architectures, disaster recovery readiness, and failover capabilities.

Production Operations Leadership Lead 24x7 operational support for CIAM services and platforms.

Manage major incidents, problem management activities, and root cause analysis efforts.

Coordinate production support across engineering, infrastructure, security, and vendor teams.

Establish operational runbooks, support procedures, and knowledge management practices.

Drive continuous improvement initiatives based on incident trends and operational metrics.

CIAM Platform Engineering Provide technical leadership for CIAM technologies including: IBM Security Verify Access (ISVA/ISAM)
Identity Directories and LDAP services

WebSphere / Application PlatformsOAuth 2.0, OpenID Connect, SAMLMFA and Adaptive Authentication API Security and Gateway integrations

Review solution designs and architecture proposals to ensure supportability and operational readiness.

Automation & Platform Modernization Champion Infrastructure-as-Code and automation-first operational practices.

Eliminate manual operational activities through tooling and self-service capabilities.

Define and maintain enterprise monitoring and observability standards.

Develop proactive alerting, anomaly detection, dashboards, and operational reporting.

Improve signal-to-noise ratio and reduce false-positive alerts.

Security & Compliance Ensure compliance with cybersecurity policies, regulatory requirements, and audit standards.

Lead vulnerability remediation and platform currency initiatives.

Oversee security controls for customer identity data and authentication services.

Partner with Security and Risk teams during audits, assessments, and regulatory reviews.

Release & Change Management Lead production deployments and release management activities.

Ensure successful execution of maintenance windows and platform upgrades.

Implement Dev Sec Ops  and CI/CD best practices.

Review deployment readiness and post-implementation validation activities.

Leadership & Stakeholder Management Lead and mentor Operations Engineers and SRE team members.

Foster a culture of accountability, reliability, automation, and continuous learning.

Collaborate with Development, Architecture, Product, Security,…