Portfolio Analytics Manager

The Portfolio Analytics Manager or PMO Tools & Insights Lead is responsible for establishing and leading the technology, reporting, analytics, and data governance capabilities that support the Enterprise IT Project Management Office (PMO). This role serves as the primary owner of Service Now SPM, portfolio reporting, project data quality, executive dashboards, and analytics capabilities that enable informed decision-making across the IT portfolio.

The Portfolio Analytics Manager or PMO Tools & Insights Lead is responsible for establishing and leading the technology, reporting, analytics, and data governance capabilities that support the Enterprise IT Project Management Office (PMO). This role serves as the primary owner of Service Now SPM, portfolio reporting, project data quality, executive dashboards, and analytics capabilities that enable informed decision-making across the IT portfolio.

The position partners closely with PMO leadership, business stakeholders, finance, and delivery teams to ensure project, program, portfolio, financial, and strategic planning data is accurate, accessible, actionable, and aligned with organizational objectives.

This role combines expertise in project portfolio management, business intelligence, analytics, process improvement, and technology administration to drive PMO maturity and operational excellence.

• Administer the organization's Project Portfolio Management (PPM) platform, Service Now SPM and other project solutions
• Define and maintain PMO tool strategy, roadmap, governance, and standards
• Drive automation of project management and portfolio management processes
• Work with the PMO leaders to continuously improve PMO reporting, governance, and operational processes
• Implement best practices for portfolio reporting and analytics
• Establish reporting and data management standards across project delivery teams

• Work with other PMO leaders to establish and maintain portfolio data governance standards
• Ensure consistency of project, program, financial, and portfolio data across systems
• Develop data stewardship practices across PMO and delivery organizations
• Create master data standards and report taxonomies

• Develop and maintain portfolio reporting frameworks for executive leadership
• Deliver standardized reporting for:
• Portfolio health
• Program status
• Resource capacity
• Project delivery metrics
• Strategic initiative progress
• Risk and issue management
• Design and support executive scorecards and dashboards
• Lead reporting automation initiatives to reduce manual reporting activities
• Provide actionable insights and recommendations based on portfolio performance trends

• Provide analytical support for:
• Portfolio planning
• Prioritization decisions
• Investment management
• Capacity planning
• Resource forecasting
• Benefits realization
• Support planning and portfolio review cycles
• Identify opportunities to improve portfolio value and delivery effectiveness

• Bachelor's degree in Information Technology, Business, Computer Science, Engineering, Data Analytics, or related field
• 7+ years of experience in PMO, Portfolio Management, Business Intelligence, Reporting, Analytics, or related disciplines
• Experience supporting enterprise-scale IT portfolios
• Experience administering and optimizing PPM tools
• Strong understanding of project, program, and portfolio management methodologies
• Advanced experience with reporting and analytics platforms
• Certification in PMP, PgMP, PMI-PMOCP, PMI-SP, SAFe, Lean Six Sigma, or equivalent
• Experience with Service Now SPM, reporting and analytics platforms like…