Senior NOC Escalation analyst, Firewall

Position: Senior NOC Escalation analyst, Firewall support
Location: Toronto

Final date to receive applications:12/03/2026

Address:4100 Gordon Baker Road Job Family Group:

Technology The role is crucial for the smooth operation of BMO's network infrastructure. The responsibility to maintaining and supporting network systems, troubleshooting issues, and providing technical support to users. Responsibilities also include installing, configuring, and supporting network devices, monitoring network performance, and ensuring system availability and reliability. They also perform network maintenance and system upgrades, provide technical support to staff members, and secure network systems by establishing and enforcing policies.

This role is essential for ensuring that the company's network systems are running smoothly and efficiently, which is vital for the organization's overall success and productivity

This position follows a standard Hybrid work schedule of 8:30 a.m. to 4:30 p.m.Currently, two days in the office is required at one of two possible office locations:
Barrie or Scarborough .After-hours support is required, including after work from 9:00 p.m. and on weekends to support operational needs and planned activities.

Participation in an on-call rotation is required to provide after-hours support and respond to critical issues when needed.

KEY

SKILLS & Experience:

7+ years of experience with Checkpoint and Juniper Firewalls and Subject Matter Expert for both Firewalls . Candidate will be the escalation contact for incidents that Level 1& Level 2 teams could not resolve.) 5 + years Routing & Switching:
Ability to troubleshoot network connectivity end to end.  Cisco, ACI, F5 Load balancers.
5 years of experience with advanced Network & Infrastructure Engineering and Escalation. Expertise includes:

Serves as the highest technical escalation point within NOC operations — covering network infrastructure incidents.

Strong expertise with resolving escalated tickets through to resolution, ensuring accurate documentation and timely closure in accordance with SLA requirements

Deep experience with leading troubleshooting and resolution of complex routing, switching, firewall, wireless, VPN, and connectivity incidents

Significant experience with performing advanced troubleshooting using packet analysis, traffic analysis, logs, monitoring data, and network telemetry

Extensive experience with supporting major incident response and lead resolution efforts for major incidents and service-impacting events, providing technical leadership during outages, migrations, and recovery activities

Experience with Perform root cause analysis (RCA) and develop permanent corrective solutions5 years experience with Packet Capture & Protocol Analysis.

CORE Responsibilities:

Serve as the highest technical escalation point within NOC operations — covering network infrastructure incidents.

Subject Matter Expert for Checkpoint and Juniper Firewalls . Candidate will be the escalation contact for incidents that Level1& Level2 teams could not resolve. Own escalated tickets through to resolution, ensuring accurate documentation and timely closure in accordance with SLA requirements

Lead troubleshooting and resolution of complex routing, switching, firewall, wireless, VPN, and connectivity incidents

Perform advanced troubleshooting using packet analysis, traffic analysis, logs, monitoring data, and network telemetry

Support major incident response and lead resolution efforts for major incidents and service-impacting events, providing technical leadership during outages, migrations, and recovery activities

Perform root cause analysis (RCA) and develop permanent corrective solutions

Routing & Switching:  Ability to troubleshoot network connectivity end to end.  Cisco, ACI, F5 Load balancers

Additional Information:

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