Compliance Analyst, IT​/Tech

Position: Staff Compliance Analyst
Location: Toronto

Company Description It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, Service Now is the AI control tower for business reinvention.

Our Service Now AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500 work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

Job Description The Service Now Security Organization (SSO)   The Service Now Security Organization (SSO) delivers world-class, innovative security solutions to reduce risk and protect the company and our customers. We enable our customers to migrate their most sensitive data and workloads to the cloud, accelerating our business so that we are the most trusted SaaS provider. We create an environment where our employees are proud to work and can make a positive impact The Staff Compliance Analyst will be responsible for contributing to and executing on the Certification strategy as defined by Security Compliance leadership.

This consists of maintaining existing third-party assurance programs already held by Service Now, as well as driving the analysis and adoption of new programs as directed by Service Now leadership. This role will work collaboratively with members of the Sales, Security, and Operations teams. This role will also effectively monitor Service Now’s controls by understanding intent, and implementation of controls, as well as drive changes within the organization through effective testing.

The successful candidate must be reliable, resourceful and have a “can-do” attitude. What you get to do in this role: 
We’re looking for a highly motivated, collaborative and technically experienced Staff Compliance Analyst with ability to understand and influence cloud operational and security processes, effectively communicate Service Now’s controls including intent, and drive changes within the organization through effective testing, and bring an understanding of how to effectively leverage AI to scale compliance for the future. The successful candidate must be reliable, resourceful and have a “can-do” attitude.  

You will be a key member of our team and play an important role in defining the Security and Compliance framework for a leading cloud company. In this role you will be required to demonstrate ability to analyse difficult problems, think out-of-box and provide pragmatic solutions and recommendations.    Service Now current compliance initiatives are focused on, but not limited regional programs such as Spanish ENS, French HDS, Italy QC2, UK Cyber Essentials Plus, and a deep understanding and experience with global programs such as ISO 27001, ISO 27018, PCI, and SOC 2.

The Senior Cyber Security Compliance Analyst will be involved in driving and measuring compliance for the cloud business systems, control areas, process, and product for company compliance initiatives.     Responsibilities:  Perform activities to help measure and monitor compliance with company policies and procedures  Facilitate certifier requests and information gathering for external and internal audits Lead onsite and remote audits – both certification and customer audits Conduct activities to comply with the various Government Cyber Security requirements within EMEA Successfully drive security compliance testing activities across various teams within the organisation  Liaise with Risk Management and conduct security risk assessment activities  …