Business Systems Analyst & Testing Coordinator

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OFFICE Full Time Professional Plain City, OH, US

Who We Are

Founded more than 34 years ago, EMI, or Environmental Management Inc., has grown into one of Central Ohio’s largest landscape companies. We believe our employees are our greatest asset, and we remain committed to creating a supportive work environment that encourages personal growth and helps every employee achieve their goals.

Environmental Management Inc. is an accredited design/build, irrigation, and maintenance landscaping company serving clients throughout Central Ohio. We create outdoor environments tailored to our clients’ lifestyles through a customer-focused approach. Our dedication, innovative landscape design, knowledgeable staff, continued growth, and commitment to strong client and team relationships help us maintain our position as a leading landscape design/build company in Central Ohio.

We are seeking a highly organized and analytical Business Systems Analyst & Testing Coordinator to join our Information Technology team. This role serves as a key liaison between business stakeholders, end users, software vendors, implementation partners, and IT. The position is responsible for analyzing business processes, gathering and documenting requirements, coordinating software testing and user acceptance testing (UAT), and supporting enterprise applications throughout their lifecycle.

This role is ideal for someone who enjoys solving business problems, improving processes, coordinating testing efforts, and helping ensure enterprise systems operate effectively and reliably. This is not a software development or programming position.

• Partner with business stakeholders to understand business processes, operational challenges, and system requirements.
• Gather, document, validate, and maintain business and functional requirements.
• Analyze workflows and identify opportunities to improve efficiency, controls, and system utilization.
• Create process maps, workflow diagrams, business requirements documents, functional specifications, and user stories.
• Facilitate requirements workshops and cross-functional meetings.
• Ensure stakeholder approval and validation of requirements prior to implementation.

• Develop and maintain test plans, test cases, test scripts, schedules, and testing documentation.
• Execute functional, regression, integration, end-to-end, and user acceptance testing activities.
• Coordinate testing efforts with business users and project stakeholders.
• Document, reproduce, and track software defects through resolution.
• Validate fixes and ensure system changes meet business requirements before deployment.
• Maintain testing standards, templates, evidence, and release-readiness documentation.

• Serve as a primary point of contact for end users, software vendors, and implementation partners.
• Troubleshoot application issues and coordinate escalations when necessary.
• Support enterprise applications used across operations, finance, customer service, supply chain, and administrative functions.
• Validate system functionality and data accuracy following upgrades, integrations, and configuration changes.
• Develop and maintain user documentation and training materials.
• Assist with end-user training and system adoption initiatives.
• Support software implementations and system enhancements from requirements gathering through deployment.
• Assess dependencies, risks, and change-management impacts.
• Coordinate with internal teams, vendors, and implementation partners to ensure successful project delivery.
• Communicate project status, testing progress, risks, and business impacts to stakeholders.
• Maintain project and system documentation.
• Identify opportunities for process improvements and increased system effectiveness.

• Bachelor's degree in Information Systems, Business Administration, Computer Science, or a related field, or an equivalent combination of education and experience.
• Minimum of 3 years of experience as a Business Analyst, Systems Analyst, Application Analyst, QA Analyst, or a related role.
• Experience gathering and documenting business requirements and analyzing business processes.
• Hands-on experience developing test plans,…