General Liability Claims Specialist

General Liability Claims Specialist – Westfield Insurance

General Liability Claims Specialist leads complex third‑party liability claim assignment at Westfield Casualty Claims.

Handles coverage analysis, liability investigation, litigation, expense management, reserve evaluation, settlement strategy, arbitrations, and file documentation for injury, property damage, construction defect, personal & advertising injury, and environmental cleanup claims.

• Determines coverage existence, investigates facts, and resolves claim.
• Assesses damage via inspection, tools, coverage review, cause determination, subrogation and salvage.
• Establishes reserves based on investigation and experience.
• Completes reports documenting current claim status.
• Assists in handling large or complicated property losses.
• Coaches, develops and trains claims professionals.
• Collaborates with property leadership to identify training needs.
• Designs, develops and delivers training to claims professionals.
• Provides outstanding customer service with insured and broker.
• Reviews and analyzes contracts for risk transfer potential.
• Documents events, evaluates liability and damages, negotiates settlements, refers complex claims.
• Provides general administrative support to the Claims Adjustment team.
• Collaborates with internal and external partners and other departments to make company‑best decisions.
• Stays current on industry topics, trends, processes, technology and best practices.
• Shares knowledge, drives new policies, processes and procedures.
• Supports claims process improvement program and catastrophe management efforts.
• Travels as needed.

• 6+ years of claims handling experience.
• Bachelor’s Degree in Business or related field or commensurate experience.
• Valid driver’s license and acceptable driving record (field roles only).

Remote

• Certified Professional Claims Management (CPCM)
• Certified Claims Adjuster (CCA)
• Chartered Property Casualty Underwriter (CPCU)

• Collaborates
• Communicates Effectively
• Customer Focus
• Decision Quality
• Nimble Learning

• Account Management
• Claims Investigations
• Claims Adjustment
• Claims Resolution
• Claims Settlement
• Financial Controls
• Auditing
• Claims Case Management
• Customer Relationship Management
• Business Process Improvement
• Data Analysis and Reporting

Westfield is an Equal Opportunity Employer. All applicants receive consideration for employment without regard to protected characteristics. Washington:
Westfield is committed to equality of opportunity for all staff.