Director of Commercial Insurance

Location:
Hybrid in Cleveland area

Founded in 2017, Alera Group is one of the nation's leading independent insurance and financial services firms. We combine the strength of a national organization with the personalized service and expertise of local teams to help clients succeed across Employee Benefits, Property & Casualty Insurance, Retirement Plan Services, Wealth Services, and Human Capital Solutions.

• Collaborate with purpose – Work alongside colleagues who believe the best results come from strong partnerships, shared expertise, and supporting one another.
• Build your career – Expand your expertise through meaningful work, continuous learning, and opportunities across a growing national organization.
• Make an impact – Help businesses protect what matters most while delivering solutions that support their long‑term success.

At Alera Group, our Property & Casualty team partners with businesses to identify risks, protect assets, and deliver insurance solutions that support long‑term success. As a Director of Commercial Insurance (Ohio), you'll help build trusted client relationships, deliver exceptional service, and provide proactive guidance that helps clients confidently navigate an evolving risk landscape.

• Lead, coach, and develop the Commercial Lines service team by setting performance expectations, fostering accountability, and supporting professional growth
• Partner with producers, business development teams, and leadership to align client service strategies, retention objectives, and business goals
• Oversee staffing, hiring, onboarding, account assignments, and workload management to ensure efficient operations and exceptional client service
• Establish, monitor, and continuously improve departmental goals, service standards, workflows, and operational performance metrics
• Drive client retention by ensuring consistent service delivery throughout onboarding, relationship management, stewardship, and renewal processes
• Support agency growth initiatives through collaboration with sales leadership, carrier partners, and internal stakeholders while promoting a client‑focused culture
• Ensure compliance with company policies, agency best practices, regulatory requirements, and risk management standards
• Serve as the primary escalation point for complex service issues while maintaining strong strategic relationships with carrier and vendor partners

• Active Property & Casualty Insurance License
• 7+ years of Commercial Lines insurance experience
• Minimum of 3 years of leadership experience managing Account Managers, client service teams, or similar insurance professionals
• Strong knowledge of commercial insurance coverages, policy forms, endorsements, and carrier markets
• Exceptional leadership, coaching, communication, and relationship‑management skills
• Strong organizational, analytical, and problem‑solving abilities
• Experience with agency management systems such as Applied Epic, AMS
  360, or similar platforms

• Bachelor's degree
• Professional designations such as CIC, CPCU, CRM, or similar
• Experience leading large books of business and multi‑person client service teams
• Experience implementing operational improvements and service excellence initiatives
• Demonstrated success supporting client retention, team development, and business growth objectives

• Salary Range: $130,000–$175,000 annually DOE

Eligible colleagues enjoy a comprehensive benefits package including:

• Medical, dental, and vision insurance
• Life and disability coverage
• 401(k)
• Generous paid time off
• Professional development and career growth opportunities

This position is Hybrid
.

Travel Requirements: Occasional travel may be required to support office implementations, training, and collaboration with project teams.

We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, or any other protected class.

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Hybrid - 2 or less days in office