Underwriting Operations Manager - Retail

Location: Toronto

The Opportunity Are you looking for a caring, collaborative, values-driven workplace with inspiring teammates and leaders? Do you have the ambition and desire to be the best and thrive at the most impactful global insurance provider in the world? Look no further than Zurich Canada.

If you have experience in insurance operations leadership and are looking for a new challenge, we would love to hear from you.

Zurich Canada is currently looking for an Underwriting Operations Manager – Retail to lead and develop our Underwriting Operations team, and help shape the future of our MGAs and Programs portfolios.

Reporting to the VP, Retail Operations, you will play a critical leadership role in delivering operational excellence, supporting profitable growth, and enhancing the experience of our distribution partners, customers, and underwriting teams. You will lead a high-performing team responsible for supporting the end-to-end account lifecycle, from onboarding and servicing through to renewal, while driving continuous improvement, operational efficiency, and strategic change across the business.

This is a unique opportunity to build your knowledge and experience for the future in a supportive environment where your voice matters. This posting is for an existing vacancy. Zurich Canada uses artificial intelligence–enabled tools to support certain aspects of the recruitment process, including the initial review and screening of applications. Artificial intelligence is not the sole basis for candidate shortlisting or selection.

All hiring decisions are reviewed and made by qualified hiring professionals.

Zurich follows a hybrid work model requiring three days per week of in-person presence, which may include time in the office or market-facing engagements.

Job Qualifications - What you bring to the table
• Bachelor’s degree and 6 or more years of experience in the Insurance, Underwriting, or Market Facing areaOR
• Zurich Certified Insurance Apprentice, including Associate Degree, and 6 or more years of experience in the Insurance, Underwriting, or Market Facing areaOR
• High School Diploma or Equivalent and 8 or more years of experience in the Insurance, Underwriting, or Market Facing areaAND
• Knowledge of the insurance industry and the legal and regulatory environment
• Experience researching, compiling, analyzing, and synthesizing data and metrics
• Experience working in a production and metrics-driven performance environment
• Experience preparing and managing operational budgets
• Proficiency with Microsoft Office
• People management experience

Preferred:
• Previous people management experience.
• Strong verbal and written communication skills.
• Knowledge of insurance programs and MGAs
• Advanced Microsoft Office Suite and spreadsheet/database skills.
• Strong organization and multitasking skills.

At Zurich Canada, we are committed to pay equity. We determine compensation based on objective criteria such as skills, experience, and internal equity. The salary range for this position is $98,000 -  $148,000. This range reflects the expected pay for the role across Canada and may vary depending on factors like office location, specific responsibilities, and individual qualifications. As required by local law, Zurich provides in good faith a reasonable compensation range, but starting salaries may exceed this range based on a candidate’s skills and experience.

Our Culture
• At Zurich, we are proud of our culture. We are passionate about Diversity, Inclusion, Equity and Belonging (DIEB). We want you to bring your whole self to work, and we want our employees to be reflective of the communities in which we live and work. Our DIEB initiatives are creating an environment where everyone feels welcome.
• We have a…