Branch Relationship Manager

Branch Relationship Manager –
Telhio Credit Union

The Branch Relationship Manager (BRM) is the key position that connects our branches to our community. With your leadership and expertise, the BRM role is a key part of the community and market that your branch represents. By meeting with new businesses and market chambers, you will drive the business back to your teams, allowing for opportunities for staff to create lasting relationships with our members.

The Branch Relationship Manager is responsible for the day‑to‑day operations and activities at their Retail location(s). You are responsible for hiring and developing staff. You will lead your team to achieve performance excellence through effective coaching and development. With the help of your team, you will lead the branch to perform to goals set forth within Telhio's strategic goals. You will direct all aspects of branch operations, drive deposit growth, drive partner products and coach all employees toward member service excellence and sales success.

• Lead, plan and manage branch financial performance
• Direct, manage and develop Tellers, Relationship Bankers and other branch team members through effective coaching and training.
• Inspire each member of the branch team to achieve performance excellence and create lasting member relationships.
• Create a positive culture, where teamwork is paramount, excellent member service is achieved, and accountability is desired.
• Recruit, retain and hire talent based on business needs.
• Conduct quarterly and annual performance evaluations for all direct reports.
• Build lasting member relationships internally and externally to contribute to achieving branch results.
• Partners with Business Banking on joint business appointments, as needed, to build relationships with Small Businesses in the market. Attend community and volunteer events.
• Communicates openly with team and possesses the ability to make tough decisions.
• Manage and lead staff to conduct branch operations in accordance with our policy and procedures.
• Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent changes, delays, or unexpected events.
• Collaborating with Credit Union partners to elevate member experience, system processes and relationship building for members.
• Manage and correct member complaints and handle all escalated items.
• Process member transactions accurately and efficiently (i.e., deposits, withdrawals, transfers and more) when applicable.
• Open deposit and lending accounts and complete maintenance for existing and new members when applicable.
• Other job duties and functions as assigned by leadership.
• Responsible for all branch operations and audits.
• Ensure proper timekeeping for all branch staff.
• Manage & Lead Staff to conduct Branch Operations.
• Ensuring branch has all the necessary marketing and supplies to operate.
• Ensures proper branch cash levels are maintained by managing cash delivery/shipment.
• All scheduling done efficiently and effectively to accommodate member needs.
• Responsible for branch performance in all metrics, including, but not limited to:
• Sales performance
• Member service
• Operational efficiencies
• Manage employee development and training effectively.
• Ensure on‑floor marketing materials are current.
• Ensure all necessary reporting is updated.
• Inform and update staff regarding new marketing promotions.
• Attend training/meetings as required by management.
• Lead meeting, as necessary, with branch employees.
• Complete all necessary reporting as required by management.
• Mentor, coach, and motivate other team members (new and existing).
• Give regular feedback to staff on work performance by engaging in daily conversations with individuals and groups.
• Builds and maintains a dynamic culture.
• Completes performance reviews bi‑annually, as directed by Telhio Leadership.

• High School Diploma/Equivalent (Required)
• Associates degree (Preferred)
• 3‑5 years leadership experience (Required)6‑8 years of Retail Banking experience (Required)
• 1‑3 years of Business Banking experience (Preferred)
• Notary License (Upon hire/ Required)
• NMLS Designation…