Sales Manager

At Millcraft, we’re more than a business, we’re a family. For over 100 years, we’ve been proud to serve the paper, packaging, and graphic arts industries, guided by our values of Family, Passion, Aspire, Responsible, Deliver and Fun. We care deeply about our people, our customers, and our communities, and we believe in creating a place where you can grow, belong, and make a real difference.

Come join us and be part of something truly special.

THE DIFFERENCE YOU WILL MAKE

At Millcraft, Sales Managers are more than leaders of a region or team, they are builders of people, relationships, and long-term growth. This role is for someone who loves selling, developing people, and believes the best way to grow business is by helping customers become more successful. Our Sales Managers lead from the front. They ask questions, listen closely, stay curious, solve problems, and help both customers and teammates see opportunities others miss.

As a Sales Manager, you will coach and develop a team of Account Managers while also building strong relationships with customers, suppliers, and internal partners across the organization. You will help create a culture of accountability, collaboration, learning, and continuous improvement while driving profitable growth for both your region and the company.

This role requires someone who is competitive, self-motivated, emotionally intelligent, operationally aware, and fully committed to helping others succeed. The right leader will know how to challenge people, support people, teach people, and inspire people, all while living the Millcraft Core Values every day. At Millcraft, we believe relationships matter, details matter, service matters, and people matter. We are looking for a leader who believes the same.

CORE FUNCTIONS OF THIS ROLE

• Lead, coach, and develop a high-performing sales team focused on profitable growth, customer retention, diversification, and long-term relationship building
• Create a culture of accountability, curiosity, urgency, and continuous improvement where people are challenged to grow personally and professionally
• Coach Account Managers on how to ask better questions, actively listen, uncover opportunities, solve customer problems, and think strategically for the customer
• Lead by example as a relationship-driven seller who is passionate about helping customers improve efficiency, reduce costs, increase profitability, and grow their business
• Develop and execute regional sales strategies aligned with Millcraft’s company objectives, market opportunities, and long-term growth initiatives
• Establish clear expectations, measurable goals, and development plans for Account Managers while consistently reinforcing performance standards and accountability
• Use CRM tools and pipeline management processes to drive visibility, accountability, forecasting accuracy, opportunity development, and sales execution across the region
• Train and coach, the sales team on prospecting, opportunity development, diversification strategies, value-added selling, and customer relationship management
• Collaborate cross-functionally with Operations, Purchasing, Credit, Customer Support, and Segment Specialists to deliver exceptional customer experiences and operational execution
• Foster strong relationships with vendors, suppliers, and mill partners to strengthen collaboration, improve alignment, and create mutual growth opportunities
• Evaluate profitability, market conditions, customer trends, and business opportunities to support strategic decision making and sustainable growth
• Create an environment where communication is open, expectations are clear, and teammates feel supported, challenged, and valued
• Demonstrate the ability to teach the “how” & “why,” while also getting the team to…