Senior Manager, Center Operations, Center Artificial Intelligence & Digital Experience; AIDE

Northeast Ohio Medical University (NEOMED) is a mission-driven, community-based medical university committed to educating health professionals, advancing discovery, and improving the health of our region. We are seeking a Senior Manager, Center Operations, in the new Center for Artificial Intelligence and Digital Experience (AIDE), to manage the day-to-day operations, partnering with the Executive Director to establish core operating processes.

We are committed to fostering a collaborative and team-oriented environment that is essential to fulfilling our mission. We believe every employee should feel appreciated, valued, and empowered. To maintain a supportive organizational culture, we seek individuals whose values align with our mission and who thrive in a team-based approach. We encourage individuals whose values align with this collaborative approach to apply.

Position Type:
Admin/Professional

Department:
Center for AIDE

Full or Part Time:
Full Time

Pay Grade: MN13

• Competitive medical, dental, and vision insurance through Medical Mutual
• Flexible Spending Account (FSA) or Health Savings Account (HSA)
• Short-and long-term disability coverage, Long-term care coverage options, and Life insurance
• State retirement plan with 14% employer matching to help you plan for the future
• Generous vacation and sick leave, in addition to 11 paid holidays each year
• Hybrid work environment (up to two remote days per week after six months) (Policy#3349-7-151)
• Educational benefits with our partner universities (Policy#)
• Ongoing investment in your professional growth through on-site training and Lean Six Sigma certification
• Employee wellness activities and initiatives that support a healthy work-life balance

The Center for AI & Digital Experience (AIDE) is a joint, mission-driven center jointly established between University Hospitals (UH)-Northeast Ohio Medical University (NEOMED) to focus on advancing human-centered artificial intelligence in healthcare. The Senior Manager for Center Operations manages the day-to-day operations of the Center for AIDE, partnering with the Executive Director to establish core operating processes. The person in this role will manage the staffing and recruiting, onboarding, team development, and office infrastructure.

The Senior Manager will lead the AIDE community and industry engagement, including coordination and engagement with the External Advisory Council, conferences and events planning and execution, communication and branding, and ongoing commercialization and philanthropic development. This role requires strong cross-institutional coordination skills and the ability to manage operational processes across NEOMED, University Hospitals, and related governance, administrative, communications, development, and compliance offices.

• Center Operations and Infrastructure:
  Manage the daily activities and operational functions of AIDE. Partner with the Executive Director to establish, document, and continuously improve the AIDE strategic plan. Ensure AIDE operates efficiently and in alignment with institutional policies and strategic priorities. Create and manage budgets, track expenses, and analyze financial reports to ensure sustainability. Purchase needed supplies and equipment according to relevant budget(s) and AIDE needs.
• Staffing, Recruiting, and Team Development:
  Organize staffing and recruiting activities to build and sustain a high-performing AIDE team, with particular emphasis during the center's early development. Oversee onboarding of new staff; develop and implement continuous learning initiatives. Foster a collaborative and high-functioning team culture consistent with NEOMED and University Hospitals' values. Complete performance evaluations and mentoring for direct reports. Directly supervise and evaluate operations coordinator.
• Conferences, Competitions, and Events:
  Organize the coordination, planning, and execution of conferences and events that enhance the branding and anchoring of AIDE as a thought leader in the space of AI research, design, and implementation in healthcare. Partner with the Executive Director and Senior Manager of AI Enablement to design programs for sourcing AI opportunities through cross-institutional promotion, competitions, or workshops.
• Community and Industry Engagement:
  Lead AIDE's external engagement strategy, serving as a…