Ordering Supervisor

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Choosing a company today is more challenging than ever. You want challenge, reward, risk, stability, teamwork and independence. You want a place where you can define the work— and also let the work define you.

You don’t have to give up one to get the other. We are visionaries, managers, technologists and designers with a common goal: solve complex business problems. We are constantly learning how to better use all three components to deliver winning solutions.

We want you to act like you own the place. When you take ownership of your work and your relationships everyone profits, including you. We reward our consultants for bringing new business to WidePoint unlike any other company: we cut you in on the profits.

We want you to learn new things. We want you to grow, to expand, to learn. Not only do we provide you with the latest tools, books and software, but we also look for opportunities to expand your skill sets and experiences. We give bonuses for certifications and encourage participation.

Work hard, deliver on promises and never stop learning. We are not a complicated bunch. We simply want to deliver the best solution for our clients, exceeding their expectations and learning a few things along the way.

Everyone here makes a difference. They are self-starting, down-to-earth people who take pride in their work and their company. They seek out responsibilities and challenges without waiting for them to happen. You can make a difference here too.

WidePoint Corporation (WYY) is a leading provider of wireless mobility management and cybersecurity solutions. We offer secure, cloud-based, enterprise-wide information technology-based solutions that enable enterprises and government agencies to deploy fully compliant IT services in accordance with government-mandated regulations and advanced system requirements.

We are looking for a highly motivated Ordering Supervisor located in Columbus, OH that can operate in a fast-paced and demanding start-up like environment of a micro-cap publicly-traded company.

The Ordering Supervisor leads and oversees a team of Ordering Coordinators who accurately and efficiently enter client orders into designated carrier portals. The position ensures orders are processed within contracted Service Level Agreements (SLAs) while maintaining established accuracy, productivity, and quality standards.

The Ordering Supervisor provides day-to-day leadership, workload coordination, performance oversight, and coaching to ensure the team consistently meets client requirements and operational objectives. This role monitors order volumes, workflows, and SLA performance; identifies and resolves processing issues; and works cross-functionally to address exceptions, improve processes, and maintain a high level of service.

The Ordering Supervisor also serves as a primary point of escalation for ordering-related issues and ensures the team has the processes, resources, training, and support necessary to meet client commitments.

• Team Leadership and Administration
  • Provide day-to-day leadership, guidance, and oversight to Ordering Coordinators and other direct reports.
  • Create, manage, and adjust the Ordering team schedule to ensure adequate staffing and coverage to meet client and operational…