Assistant Director-Lab Support Services

Located at Miami Valley Hospital (Dayton, Ohio)

Full-Time Salaried/Exempt Position

In concert with Compu Net’s mission vision and values, the Assistant Lab Support Director is responsible for assisting the Operations Director in the laboratory strategic planning, achievement of established metrics and objectives, meeting customer expectations and assuring the timely and economical provisions of quality laboratory services.

This position is responsible for the overall leadership, management and operational excellence of the non-technical areas with primary responsibility for specimen collections and specimen processing

• Facilitate communication with internal and external customers; support and promote all customer satisfaction initiatives. Evaluate and enhance customer satisfaction.
• Provide leadership and direction to Lab Support Services operations, which primarily includes Phlebotomy and Processing, in alignment with Compu Net’s mission, vision and values to meet business objectives and customer expectations.
• Collaborate with the Compu Net hospital leadership team to ensure high standards and system-wide consistency in standards and procedures.
• Provide leadership, coaching and direction to the Phlebotomy and Processing leadership team to ensure effective front-line leadership and effective daily management.
• Ensure that high levels of employee engagement are achieved and maintained. Manage the Engagement Survey to ensure issues are addressed and resolved.
• Ensure consistency between reporting Lab Leadership in holding staff accountable for policies and metrics.
• Provide clear, consistent communication to team through regularly scheduled meetings, memos, bulletin boards and personal communication.
• Collaborate with MVH Phlebotomy and Processing leadership as well as the Assistant Director-Lab Technical Services at MVH to ensure that patient care is consistent across shifts; ensure smooth shift transitions and shift-to-shift communication.
• Assist in the general management of the organization through participation with sales staff, project work, collaboration with other functional units, etc.
• Contribute to the overall effectiveness of the organization by communicating department goals and promoting activities to achieve current organization metrics.
• Participate as part of the Compu Net Management Team, attending appropriate meetings and participating in various committees and teams as needed.
• Participate as part of the Miami Valley Hospital Management Team, attending appropriate meetings and participating in various committees and teams as needed.
• Contribute to the overall effectiveness of Compu Net Clinical Laboratories by performing other duties as needed or assigned.

• Develop a departmental staffing plan and process to ensure that schedules and work assignments fulfill requirements for optimal service delivery.
• Select new employees, provide initial training and ongoing development through coaching, continuing education, competency assessment and the performance appraisal process.
• Set goals and objectives, determine appropriate corrective action and document employee performance throughout the year.
• Oversee the training and professional development of the Phlebotomy and Processing teams, ensuring their competency of assigned duties. Ensure appropriate record maintenance for regulatory purposes.
• Ensure lab support leaders review timekeeping system data on a regular basis, submit completed payroll records on time. Provide guidance to Phlebotomy and Processing leadership team on how to manage department scheduling and overtime.

• Contribute to the overall effectiveness of the organization by promoting and encouraging…