Manager, Master Data & Order Entry

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FBS Management Full Time Indirect Uniontown, OH, US

The Manager, Master Data & Order Entry provides enterprise leadership for two critical Financial Business Services functions supporting Securitas Technology operations across the United States and Canada. Reporting to the Vice President of Financial Business Services, this leader is accountable for the quality, governance, timeliness, and continuous improvement of customer and related commercial master data, as well as the accurate and efficient validation and booking of orders from approved quote through release to downstream fulfillment and billing.

The position will integrate Master Data and Order Entry under a common operating model, establish clear ownership and controls, improve service levels, reduce defects and rework, and strengthen the end-to-end client experience. The Manager will lead geographically dispersed teams, partner closely with Sales, Operations, Finance, Credit, Billing, Accounts Receivable, Information Technology, and other stakeholders, and use data, technology, and disciplined process management to enable scalable growth.

• Master data is accurate, complete, compliant, and created or changed within established service levels.
• Orders are validated and booked accurately, on time, and with minimal downstream exceptions, billing delays, or client impact.
• Master Data and Order Entry operate through standardized US and Canada processes, clear decision rights, documented controls, and transparent performance reporting.
• Backlogs, cycle times, rejection rates, first-pass defects, and manual touchpoints improve through root‑cause resolution, automation, and disciplined capacity management.
• Stakeholders receive responsive, consistent service and clear escalation ownership across the quote‑to‑order and customer‑data lifecycle.
• The organization builds a strong talent pipeline through coaching, accountability, cross‑training, succession planning, and employee development.

• Provide strategic and operational leadership for Master Data and Order Entry across the United States and Canada.
• Translate FBS and company priorities into annual plans, operating rhythms, resource requirements, service commitments, and measurable outcomes.
• Design and maintain a unified operating model with clear roles, segregation of duties, escalation paths, standard work, and coverage for business continuity.
• Lead managers, supervisors, analysts, and coordinators through clear expectations, regular performance reviews, coaching, recognition, and succession planning.
• Balance service, control, cost, and scalability while managing workload, staffing, overtime, and third‑party support, where applicable.
• Foster a “One Securitas” culture of ownership, collaboration, respect, continuous learning, and sustainable performance.

• Own the governance, creation, maintenance, and quality of customer and related commercial master data used across the order‑to‑cash lifecycle.
• Establish data standards, approval authorities, validation rules, required documentation, and controls for new records and changes.
• Ensure accurate customer hierarchies and partner relationships, including sold‑to, ship‑to/site, bill‑to, payer, and other required attributes.
• Prevent duplicate, incomplete, or conflicting records through proactive controls, data‑quality monitoring, and remediation.
• Partner with Sales, Operations, Credit, Billing, Accounts Receivable, Tax, Legal, and IT to resolve complex data issues and support client onboarding.
• Maintain…