Customer Quality Engineer

Consider joining the Pennex family as a Customer Quality Engineer at our Leetonia, OH location. The Customer Quality Engineer plans, coordinates, and supports the quality management system to ensure extruded and fabricated products consistently meet established quality standards and customer requirements. Serving as a key liaison between customers and internal manufacturing teams, this role leads the investigation and resolution of customer quality concerns, including root cause analysis and corrective actions.

The Customer Quality Engineer partners closely with Quality, Engineering, and Operations to improve manufacturing processes, reduce defects, prevent recurrence, and drive continuous improvement while strengthening customer satisfaction and confidence.

• Serves as the Voice of Customer and key contact for quality related customer complaints from initiation through resolution to ensure customer satisfaction.
• Manages all aspects of the customer response process internally to ensure timely response, containment, root cause analysis and corrective and preventive actions.
• Manages CAPA process utilizing customer and internal portals, reports external COPQ and related metrics.
• Directs all product returned material authorization (RMA) activities, MRP systems in conjunction with the Sales, Operations, customer service and shipping areas.
• Collaborate with sub-suppliers/outside processors to establish customer requirements and ensure FTQ.
• Manages sub-supplier quality through audits, scorecards and corrective actions.
• Provide technical support to all manufacturing areas, sales/customer service team, and onsite at customers and suppliers as needed.
• Supports ISO and IATF certification, internal audits and compliance activity and complete tasks to support quality management system (QMS).
• Uses Lean Tools, Statistical Techniques and analytical methods to achieve effective problem solving, root cause discovery and corrective action.
• Supports PFMEA and CP modifications and read across based on lessons learnt.
• Supports annual PPAP documentation per customer requirements as needed.
• Directs inspection and testing activities to ensure continuous compliance of products to specifications.
• Ensures customer requirements are met, customer scorecards are green and provide input into weekly and monthly Operational metric reviews.
• Performs other duties as assigned.

Education:

• Bachelor's degree (B. S./B.
  
  A.) in a related technical field from four-year college or university

Experience:

• Five or more years of Quality Engineer experience in Automotive / Manufacturing company or equivalent combination of education and experience.
• Proficient in Automotive toolkit – APQP, FMEA-CP, SPC and MSA.
• Direct customer collaboration or supplier management is a plus.

Required Skills/Abilities:

• Ability to read, analyze, and interpret customer prints, GD&T, technical standards, and legal documents.
• Ability to respond promptly, concisely and diplomatically to common inquiries or complaints from customers, regulatory agencies, internal stakeholders.
• Ability to effectively analyze data, draw conclusions and present information to management, customers, employees or suppliers.
• Ability to apply advanced mathematical concepts including Statistical methods, Lean manufacturing principles, determination of test reliability and validity, analysis of variance, correlation techniques, sampling theory, and factor analysis.
• Ability to define problems, collect data, determine root cause and collaborate on effective corrective actions and meet deadlines.
• Ability to collaborate with range of internal stakeholders, resolve conflicts and establish best practices.
• Leverages AI tools to optimize workflows and drive daily productivity.
• Must…