Quality Assurance Manager

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Introduction: The Quality Assurance Manager is responsible for Quality Assurance governance, product quality performance, and integrity of 3rd party certifications. This role leads a team of Quality and Supplier Quality Engineers, has ownership of the performance of the Quality Management System (QMS) and internal audit program, manages 3rd party audits (both customer and certification), and governs the Corrective Action system for effectiveness and closure.

Key Responsibilities:

• Lead, coach, and develop team of Quality Engineers and Supplier Quality Engineer.
• Set clear KPIs and hold team accountable to on-time completion of First Article Inspections (FAI), Material Review Board (MRB) dispositions, customer complaints, and Corrective Actions.

• Lead audit preparation, coordinate responses, and own findings closure with objective evidence for 3rd party certifications and customer audits.
• Develop, implement, and collaborate with process owners to maintain Quality Management System compliance with AS9100, ISO, and NADCAP standards, customer requirements, and applicable regulatory requirements.
• Manage internal audit program, including audit schedule, internal auditor qualification and process independence, and approval of audit reports.

• Monitor Material Review Board (MRB) processes to verify ongoing effectiveness.
• Ensure Quality Engineers provide full ownership for assigned customers, including First Article Inspections (FAI), customer complaint investigations, and Corrective Action completion.
• Act as escalation point for customer and supplier quality issues, customer returns, and containment actions.
• Drive customer quality scorecard performance including Defective Parts per Million (DPPM) and Corrective Action closures.
• Partner with Supplier Quality and Supply Chain to monitor supplier performance, generate scorecards, and coordinate supplier business reviews.

• Oversee Corrective Action system (customer, internal, and supplier) to ensure thorough Root Cause analysis (i.e. 5-Why, Fishbone, Fault Tree), Corrective Actions are systemic, and Effectiveness checks are all tracked to closure within established targets.
• Analyze customer complaint, MRB, supplier performance, internal and 3rd party audit, and Corrective Action data to identify systemic issues and lead improvement projects.

Qualifications:

• Bachelor's Degree in Engineering, Quality, Industrial Engineering, or related technical field.
• Five (5) to ten (10) years of progressively responsible Quality experience in a manufacturing environment.
• Minimum of two (2) years of experience managing Quality Engineers, Supplier Quality Engineers, or similar direct reports.
• Experience working within regulated manufacturing environments supporting aerospace, defense, medical device, or high-reliability industries.
• Strong written, verbal, interpersonal, and coaching skills, with the ability to lead…