Assistant Supervisor

This position is responsible to support with restaurant operations and alcoholic beverage management. The position ensures an exceptional dining experience for restaurant guests, carry‑out, delivery, catering and event customers. This position also supports training the service staff members and ensuring a clean, safe and inviting environment. The incumbent is responsible for maintaining a high quality of food and service, while assisting with the oversight of costs, pricing and profitability.

Responsibilities also include assisting the District Manager with maintaining legal beverages operations and compliance for those restaurants where alcohol is served. The incumbent works closely with the Supervisor in regards to overall food and beverage management (customer experience and costs/profitability) for the operations.

• Assists with the restaurant(s) operations, management of staff members and ensuring the guests have an excellent eat‑out/dining experience
• Ensures the highest standards of quality, service and merchandising for the restaurants.
• Ensures guests are treated with the utmost and timely respect and professional courtesy, from the start (Dine‑In, Carry‑Out, Delivery, Event, etc.) to the end of the service (Payment of bill and thanking them for selecting us as their restaurant of choice)
• Assists the Supervisor to train and develop staff on marketing and service of daily specials, and works with them to ensure all guests are treated with exceptional customer service (Example:
  Immediate offering of beverages, appetizers, offering the highlights of the featured specials, checking back to ensure satisfaction in food/beverages quality and ensuring table is cleared, take‑away leftovers are boxed, and desserts are marketed and presented)
• Assists the Supervisor to train staff members, and assist with employee performance and development, mentoring and addressing employee relations issues
  • Trains and works closely with the staff to ensure only the highest quality food is prepped, cooked and delivered to customers
  • Continuous and updated training for all staff members on processes, expectations, serving the public, following policies, etc.
  • Ensures continuous training and staff knowledge of safe and healthy practices for food handling and preparation and the current required food handling permits, Serv Safe Certification
• To fill‑in for staff members’ position’s requirements to ensure coverage during absences
• To courteously address with tact and professionalism all customer complaints, concerns and issues, and assists in training employees to handle in the same appropriate manner
• Assists the District Manager and Supervisor to ensure staff members have the appropriate food handling and health/safety training and permits and continuously trains on proper, hygienic and safe food handling practices
• Assists the District Manager and Supervisor with responsibility for purchasing, strict inventory control and protocols, legal requirements and guidance and training of staff on all legal beverages (liquor, beer, wine) and Dining Room/Bar Supplies, providing leadership with routine results reporting and upon request (for those locations which serve alcohol)
• Maintains strict control of Age 21 protocols for staff and guests; trains and leads employees by example, to limit problems and liability related to customers’ excessive drinking by taking appropriate steps such as persuading customers to stop drinking and/or by ordering taxis or other transportation for patrons
• Ensures an exceptionally clean environment by cross‑training other employees in regards to bussing and general cleaning services, as all staff is responsible to ensure a clean Dining Room/Kitchen/Prep Areas/Commissary and experience for guests
• Assists the District Manager and Supervisor to ensure proper payment policies, processes and controls are trained and followed
• Assists the District Manager and Supervisor with inventory, with an emphasis on legal beverages, is routinely conducted and accurate results are prepared for leadership’s review
• Takes a proactive, positive and sincere interest in our customers, ensuring continuity of the company’s…