Account Executive

Shift: Monday through Friday, 8:00 AM - 5:00 PM

Are you ready to work making the world a safer, healthier place? Join our mission to continuously move science forward; to innovate and advance all aspects of our business to improve the health and safety of our communities and lives.

Responsible for promoting and selling Pace Analytical services within an assigned territory, leveraging relationships and ensuring customer retention.

• Increases Market Share through new business growth and increases Wallet Share of existing customers in assigned territory.
• Visits customer establishments to evaluate needs or to promote services as needed.
• Maintains customer records using automated systems.
• Negotiates prices or terms of sales or service agreements; quotes prices, credit terms or other bid specifications.
• Contacts new or existing customer to discuss how specific products/services can meet their needs
• Maintains an in-depth knowledge of complete line of services.
• Provides very complex to specialized analysis, interpretation and counsel to customers, staff, management, and functional leaders regarding sales policies, programs and practices.
• Provides guidance and participates in training on sales tactics to new Account Executives.
• Provides guidance and develops recommendations on product/service features based and analyses of customers' needs and on technical knowledge of capabilities and limitations to meet customer requirements.
• Assists with receiving customer feedback and coordinating resources and responses as required.
• Analyzes and reviews operations, results, feedback and related sales information on an ongoing to as needed basis to determine trends, draw conclusions, interpret findings, and presents results, proposals and recommendations to customers or management.
• Ensures the accuracy of very complex to specialized sales and operational databases, reports, and related details through audits, queries, and operational reviews; works with teams to resolve discrepancies.
• Assists with developing sales or cross-functional project or program objectives, which includes proposed budgets, timelines, materials, personnel, and other project requirements, receives direction and presents information to management; may develop and manage areas that are moderate in scope or impact.
• Interprets and applies department policies and procedures and assists with applicable laws, rules, and regulations.
• Contributes to the efficiency and effectiveness of the department’s service to its customers by offering suggestions and directing or participating as an active member of a work team.
• Promotes and supports the overall mission of Pace Analytical by demonstrating courteous and cooperative behavior when interacting with customers and staff; acts in a manner that promotes a harmonious and effective workplace environment.

Bachelor’s degree in business administration, chemistry, operations, or a closely related field; AND five (5) years of customer support experience, including experience with complex to specialized programs or operations; OR an equivalent combination of education, training and experience.

Continued employment is contingent upon all required licenses and certificates being maintained in active status without suspension or revocation.

• Valid Driver’s License

• Knowledge of principles and methods for showing, promoting, and selling products or services. This includes market strategy and tactics, product demonstration, sales techniques, and sales control systems.
• Complex to specialized knowledge of principles, practices and techniques of sales effectiveness.
• Various understanding of the administration and oversight of sales programs, policies and procedures.
• Intermediate to complex methods to resolve sales and customer problems, questions and concerns.
• Various understanding of applicable sales laws, codes and regulations.
• Understanding of various testing tools, equipment, and processing.
• Computer applications and systems related to the work.
• Principles and practices to serving as an effective project team…