Account Manager

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Full Time Professional Holland, OH, US

About the Role:

The Account Manager will serve as the primary liaison between Jet Cat Defense and its key clients, ensuring the delivery of exceptional service and fostering long-term business relationships. This role focuses on managing large and national accounts, driving account development, and identifying new business opportunities to support company growth. The Account Manager will collaborate closely with sales, production, and customer service teams to align client needs with company capabilities.

Success in this position is measured by the ability to retain and expand customer accounts. Ultimately, the role is critical in maintaining the company’s competitive position within the defense industry by delivering tailored solutions and superior client satisfaction.

Minimum Qualifications:

• Bachelor's degree in Business, Marketing, or a related field.
• Minimum of 3 years experience in account management, program management, or sales within the aerospace, automotive, or defense industry.
• Proven track record managing large and key accounts with measurable sales growth.
• Strong understanding of inside sales processes and customer account management.
• Excellent communication, negotiation, and interpersonal skills.

Preferred Qualifications:

• PMP Certification
• Familiarity with CRM software and sales analytics tools.
• Demonstrated success in managing programs and expanding customer accounts.
• Advanced degree or professional certification in sales or account management.
• Ability to travel as needed to meet with clients and attend industry events.

Responsibilities:

• Manage and grow a portfolio of large and key accounts across regional and national levels.
• Develop and execute strategic account plans to maximize revenue and customer retention.
• Identify and pursue new business development opportunities within existing and prospective accounts.
• Coordinate with internal teams including inside sales, production, and customer service to ensure timely and accurate order fulfillment.
• Monitor market trends and competitor activities to provide insights and recommendations for account growth.
• Prepare and deliver presentations, proposals, and sales reports to clients and senior management.
• Resolve client issues promptly and effectively to maintain high levels of customer satisfaction.

Skills:

The required skills such as large account management, key accounts handling, and inside sales are essential for daily interactions with clients and internal teams to ensure seamless service delivery and account growth. Account development skills enable the manager to identify opportunities for expanding business within existing customer bases and to strategically approach new business development. Managing national and regional sales requires strong organizational and communication skills to coordinate efforts across multiple locations and stakeholders.

Proficiency in customer accounts management ensures that client needs are understood and met promptly, fostering trust and long-term partnerships. Preferred skills like CRM proficiency and sales analytics enhance the ability to track performance metrics, forecast sales, and tailor strategies to maximize account potential.