Service Technician

Job Description

The HVAC Service Technician is responsible for the installation, maintenance, diagnosis, and repair of residential and commercial heating, cooling, refrigeration, and ventilation systems. This is a field-based, customer-facing role covering a defined service territory in Southeastern Ohio and West Virginia. The ideal candidate is technically strong, self-directed in the field, and committed to providing exceptional service on every call.

• Diagnose, service, and repair residential and light commercial HVAC systems including furnaces, heat pumps, central air conditioning, ductless mini-splits, and ventilation equipment.

• Service and repair commercial refrigeration systems including walk-in coolers and freezers, reach-in refrigeration, ice machines, and rooftop commercial HVAC units.

• Perform preventative maintenance on HVAC and refrigeration systems under annual service contracts, documenting all work completed.

• Install new HVAC and refrigeration equipment at residential and commercial properties, including system startup, commissioning, and customer walkthrough.

• Respond to emergency service calls in a timely manner, including participation in an on-call rotation for after-hours emergencies.

• Accurately diagnose system issues and clearly communicate findings and repair options to customers in a professional manner.

• Complete all service documentation including work orders, parts used, time on site, and customer signatures using the company dispatch and invoicing platform.

• Maintain a clean, organized, and fully stocked service vehicle at all times.

• Follow all safety protocols including refrigerant handling procedures under EPA Section 608 requirements, electrical safety standards, and ladder and fall protection guidelines.

• Support generator installation and service work as needed, including Generac residential and commercial standby systems.

• Represent Twin Oaks Refrigeration professionally at all times — appearance, communication, and workmanship reflect the company's reputation in the community.