HVAC Service Technician

The HVAC Service Technician is responsible for the installation, maintenance, diagnosis, and repair of residential and commercial heating, cooling, refrigeration, and ventilation systems. This is a field-based, customer-facing role covering a defined service territory in Southeast Ohio and West Virginia. The ideal candidate is technically strong, self-directed in the field, and committed to providing exceptional service on every call.

• Diagnose, service, and repair residential and light commercial HVAC systems including furnaces, heat pumps, central air conditioning, ductless mini-splits, and ventilation equipment.
• Service and repair commercial refrigeration systems including walk-in coolers and freezers, reach-in refrigeration, ice machines, and rooftop commercial HVAC units.
• Perform preventative maintenance on HVAC and refrigeration systems under annual service contracts, documenting all work completed.
• Install new HVAC and refrigeration equipment at residential and commercial properties, including system startup, commissioning, and customer walkthrough.
• Respond to emergency service calls in a timely manner, including participation in an on-call rotation for after-hours emergencies.
• Accurately diagnose system issues and clearly communicate findings and repair options to customers in a professional manner.
• Complete all service documentation including work orders, parts used, time on site, and customer signatures using the company dispatch and invoicing platform.
• Maintain a clean, organized, and fully stocked service vehicle at all times.
• Follow all safety protocols including refrigerant handling procedures under EPA Section 608 requirements, electrical safety standards, and ladder and fall protection guidelines.
• Support generator installation and service work as needed, including Generac residential and commercial standby systems.
• Represent Twin Oaks Refrigeration professionally at all times - appearance, communication, and workmanship reflect the company's reputation in the community.

• Minimum 3 years of field experience in HVAC installation and service.

• EPA Section 608 Universal Certification - required prior to or within 60 days of hire.
• Demonstrated proficiency in diagnosing and repairing residential and commercial HVAC systems.
• Valid Ohio driver's license with a clean driving record - company vehicle provided.
• Ability to read and interpret wiring diagrams, equipment manuals, and installation specifications.
• Physical ability to perform the duties of the role including lifting up to 75 lbs., working in confined spaces, climbing ladders, and working in varying weather conditions.
• Reliable, punctual, and self-motivated with the ability to manage a daily schedule of service calls independently.
• Strong customer communication skills - able to explain technical issues clearly and build trust with commercial and residential clients.

• NATE (North American Technician Excellence) certification in one or more specialty areas.
• Experience with commercial refrigeration systems - walk-in coolers, reach-in refrigeration, ice machines.
• Familiarity with Carrier equipment and controls.
• Experience with Generac standby generator installation and service.
• Ohio HVAC Contractor License or progress toward licensure.
• Experience using field service or dispatch software for job documentation.

Competitive compensation package designed to attract experienced technicians who want to build a long-term career with a growing company.

• Base pay Competitive hourly rate - commensurate with experience and certifications
• Pay structure Biweekly direct deposit
• Annual bonus Performance-based bonus program - paid annually
• Health insurance Group health insurance - employer contribution provided
• Dental & vision Available through company benefits plan
• Retirement 401(k) plan with company contribution
• Company vehicle Fully equipped service van provided for all field work
• Uniforms Company uniforms provided
• Tools Specialized tools and diagnostic equipment provided
• PTO Paid time off - accrued annually
• On-call compensation Additional compensation for on-call rotation shifts
• Training Manufacturer training and certification support
  - Carrier, Generac

This is a full-time field-based position. Technicians work independently in the field across the Twin Oaks service territory covering Athens, Meigs, Gallia, Morgan, and Washington counties in Ohio, and adjacent…