ServiceNow Sr Developer; ITSM - AI - GRC)

Position: ServiceNow Sr Developer (ITSM - AI - GRC)
Location: Toronto

Final date to receive applications:10/30/2026

Address:4100 Gordon Baker Road Job Family Group:

Technology Hybrid Work Model Position Summary We are seeking a highly skilled Senior Service Now Developer to join our BMO Service Now team. The ideal candidate will have extensive experience designing, developing, and implementing Service Now solutions with a strong focus on IT Service Management (ITSM), Artificial Intelligence capabilities, Governance Risk & Compliance (GRC), and Enterprise Workflow Automation.

This role requires deep technical expertise in the Service Now platform, hands-on development experience, and the ability to collaborate with business stakeholders, architects, and platform administrators to deliver innovative and scalable solutions that drive operational excellence and digital transformation.

Key Responsibilities Service Now  Development & Architecture Design, develop, configure, and support Service Now applications and modules.

Build and maintain custom workflows, integrations, UI policies, business rules, client scripts, Script Includes, Flow Designer solutions, and Service Catalog items.

Develop scalable and reusable Service Now solutions aligned with enterprise architecture standards.

Participate in platform upgrades, releases, and performance optimization initiatives.

Create technical documentation, design specifications, and deployment procedures.

IT Service Management (ITSM)
Implement and enhance Service Now ITSM capabilities including:

Incident Management Problem Management Change Management Request Management Knowledge ManagementCMDB, CSDM and Service Mapping Drive process automation and continuous improvement initiatives.

Collaborate with process owners to improve service delivery and operational efficiency.

AI & Automation Implement and optimize Service Now AI-powered capabilities, including:

Predictive Intelligence Virtual Agent Generative AINow AssistAI Search Intelligent Routing and Classification Design intelligent workflows to improve employee and customer experience.

Identify opportunities to leverage AI and automation to reduce operational effort and improve service outcomes.

Governance, Risk & Compliance (GRC)
Design and implement Service Now GRC/IRM solutions, including:

Policy and Compliance Management Risk Management Audit Management Vendor Risk Management Operational Resilience Support regulatory compliance and risk management initiatives.

Configure risk assessment workflows and reporting dashboards.

Integration & Collaboration Develop integrations using REST, SOAP, Integration Hub, and APIs.Collaborate with enterprise architects, security teams, and business stakeholders.

Mentor junior developers and provide technical leadership on complex initiatives.

Participate in Agile ceremonies and contribute to solution design discussions.

Required Qualifications

Experience8+ years of Service Now development and administration experience.
5+ years implementing enterprise ITSM solutions within Service Now.

Proven experience with Service Now AI capabilities and workflow automation.

Hands-on experience implementing GRC/IRM solutions.

Strong JavaScript development skills within the Service Now platform.

Experience with integrations using REST APIs, SOAP, and Integration Hub.

Experience working in Agile environments.

Required Certifications Candidates must possess:

Service Now Certified System Administrator (CSA)
Service Now Certified Application Developer (CAD)
Preferred CIS Certifications One or more of the following Service Now CIS certifications:

CIS - IT Service Management (ITSM)(Highly Preferred)
CIS
- Risk and ComplianceCIS
- Integrated Risk Management (IRM)
CIS
- Customer Service Management (CSM)
CIS
- DiscoveryCIS
- Service MappingCIS
- Application Portfolio Management (APM)
Technical…