Quality Assurance Coordinator

The Quality Assurance Coordinator is responsible for supporting and maintaining quality standards throughout warehouse operations to ensure the accurate handling, storage, and movement of customer products. This role serves as a key resource for inventory accuracy, quality investigations, cycle count compliance, supplier sort activities, and rework projects. The Quality Assurance Coordinator works closely with warehouse leadership, customers, and operations teams to identify issues, conduct root-cause investigations, implement corrective actions, and promote continuous process improvement.

This position plays a critical role in maintaining customer satisfaction, operational excellence, and inventory integrity.

• Coordinate and manage supplier sort activities and rework projects within the facility to ensure quality and customer requirements are met.
• Communicate daily quality concerns, operational issues, and project updates to the Quality Assurance Supervisor.
• Assist in evaluating warehouse procedures and quality processes, providing recommendations for continuous improvement.
• Maintain and update quality-related reports, including damage tracking logs, inventory records, and customer-specific reporting requirements.
• Execute cycle count programs in accordance with company policies and inventory control procedures.
• Conduct inventory audits and cycle counts, investigate discrepancies, and communicate findings to management and customers as required.
• Support inventory accuracy initiatives through routine verification, reconciliation, and corrective action efforts
• Lead internal quality investigations and product verifications to identify root causes and prevent recurring issues.
• Collaborate with warehouse operations, customer representatives, and leadership teams to resolve quality and inventory concerns.
• Ensure compliance with company policies, customer requirements, and established quality standards.
• Maintain accurate documentation and records related to quality, inventory control, and corrective actions.
• Support training initiatives and reinforce quality expectations throughout warehouse operations.
• Perform additional duties, projects, and responsibilities as assigned.

• High School Diploma or GED preferred.
• Minimum one year of experience in inventory control, quality assurance, warehouse operations, or a related field preferred.
• Experience working with Warehouse Management Systems (WMS) strongly preferred.
• Proficiency in Microsoft Office applications, including Excel and Outlook.
• Strong written and verbal communication skills.
• Ability to interpret data, identify trends, and make informed recommendations.
• Knowledge of inventory control processes, cycle counting, and warehouse operations preferred.
• Strong attention to detail and commitment to accuracy.
• Excellent organizational and time-management skills.
• Critical thinking and problem-solving abilities.
• Analytical mindset with the ability to investigate and resolve issues effectively.
• Dependability and accountability.
• Ability to prioritize multiple tasks in a fast-paced environment.
• Strong interpersonal and teamwork skills.
• High level of integrity, professionalism, and customer focus.

• Ability to stand and walk for extended periods throughout the workday.
• Frequent movement throughout warehouse operations areas.
• Ability to occasionally climb, crouch, kneel, bend, and reach.
• Ability to lift, carry, push, or pull up to 50 pounds.
• Ability to operate safely in an active warehouse environment.
• Ability to visually inspect products, labels, inventory, and documentation with a high level of accuracy.
• Work is performed primarily within a warehouse environment.
• Frequent interaction with warehouse…