Loss Prevention - Director

905 Country Club Rd, Ojai, CA 93023, USA

Posted Monday, November 3, 2025 at 11:00 AM

The Director of Risk and Loss Prevention will oversee and direct all Loss Prevention associates in all areas and issues day to day. Oversee the performance of the Assistant Director of Loss Prevention and the Loss Prevention Manager. Responsible for directing all processes, procedures and protocol as it relates to the Loss Prevention Department. Responsible for successful execution of the Loss Prevention Business Plan components Responsible for overseeing and directing the implementation of property wide training as it pertains to Loss Prevention, Risk Management, Health, safety and security issues.

Directly oversees and at times facilitates the training classes for Loss Prevention and all departments which includes but is not limited too;
Injury and Illness, First AID/CPR, Theft Investigations, Accident Investigations, TIPPS training, Blood borne Pathogens, ECP, Conflict/Resolution, Emergency, Fire and Earthquake preparedness. Provides quality assurance and all training programs are consistently being facilitated for Loss Prevention and the Resort in order to provide a safe environment for guests and associates and to minimize opportunities for loss and damage. Acts to deter any person or element from jeopardizing persons or property in or about the Resort

STANDARD SPECIFICATIONS
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Requirements are representative of minimum levels of knowledge, Skills and/or abilities. To perform this job successfully, the incumbent will possess the abilities or aptitudes to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves, other associates or guests.

SKILLS AND

Qualifications:

• TIPPS certified and Certified trainer for TIPPS
• CPR & First Aid Certified
• Valid Driver License.
• Certification in alcohol awareness program
• Ability to effectively communicate in English verbally and written.
• Ability to communicate in a second language, Spanish preferred.
• Saflok trained and certified
• Minimum 6 years collective experience in Security, Law Enforcement, Military or Loss Prevention.
• Knowledge of local laws, investigative methods and fire safety

DESIRABLE:

• Prior luxury hospitality experience or related experience.

SKILLS/ESSENTIAL:

• Ability to forecast and anticipate issues and develop programming to address resort/department needs.
• Exhibit strong and effective communication skills with people at all levels within and outside of the organization including but not limited to Fire, police and ambulance personal and Insurance professionals
• Proven ability to independently make solid decisions consistent with resort, department and management standards.
• Understanding of Hospitality Law and relevant penal codes and the ability to appropriately and effectively apply them with guests and associates.
• Ability to direct, manage and lead by example, working effectively with confidence in a crisis situation and work under pressure without the loss of composure. Ability to provide solid and effective decision-making in pressure filled situations. Effective interaction with angry guests and associates during pressure filled situations.
• Ability to accept responsibility for the performance and conduct of the Loss Prevention Department.
• Ability to exhibit professional leadership qualities through example and the initiative to transfer those skills to others.
• Ability to work cohesively with persons and departments as part of a team.
• Flexibility in shifts and days worked required, ability to assist where and when needed on any shifts.
• Ability to constantly assess and improve Loss Prevention Procedures and Protocol.
• Ability to maintain confidentiality of guest & information and pertinent Resort data.
• Ability to establish criteria for assessment, investigation, management and follow through of Associate & Guest Accidents and Guest incidences.
• Ability to promote positive relations with all persons.
• Ability to assess and facilitate Loss Prevention needs based training property wide.
• Ability to prioritize, organize and follow through tasks to completion.
• Ability to recognize suspicious human behavior that poses a threat to persons or property.
• Ability to work without direct supervision.
• Ability to develop and implement proactive policies and procedures on Health & Safety programs and provide successful training and coaching to associates.
• Ability to maintain confidentiality of guest & associate information.
• Ability to maintain discretion and diplomacy while performing job functions.
• Ability to promote positive relations with all persons.
• Ability to understand guest inquiries and provide appropriate responses.
• Ability to prioritize, organize and follow through tasks to completion.
• Ability to be a clear thinker, remain calm and make sound judgments in threatening situations.
• Ability to recognize suspicious human behavior that poses a threat to persons or property and respond appropriately and…